RBS & NATWEST IT problems on cyber Monday

RBS And NatWest IT Problems On Cyber Monday

On the busiest online shopping day of the year customers' cards won't work - but the banks say they will be compensated.

5:08am UK, Tuesday 03 December 2013

Customers angry after cards declined across UK
RBS and NatWest were hit by computer problems last year












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RBS and NatWest are trying to fix a computer glitch which left customers having their debit and credit cards declined in shops across the UK.

Thousands of people have been venting their anger on Twitter after all the high street banks' systems went down on one of the busiest shopping days of the year.

As well as bank cards, there are problems with RBS and NatWest's websites and smartphone apps.

RBS - which owns NatWest - issued a statement, saying: "We are very sorry for the system issues that affected our customers this evening. Our customers are reporting that services are coming back on line.

"We will confirm when all systems have returned to normal service.

"If customers have been left out of pocket as a result of these system problems, we will put this right.

Customers angry after cards declined across UK
Complaints piled up on Twitter as customers could not access cash

"If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help."

The group said Ulster Bank, which is also owned by RBS, is "partly affected" and several customers in Ireland have reported problems.

Reports started to emerge of bank cards being refused at around 6.30pm on Monday.

One customer from Canterbury, Kent, tweeted: "Natwest down again. Looked like a melt in Londis when my card got declined for milk and tuna."

Customers angry after cards declined across UK
RBS' apology, along with an earlier tweet about mobile banking problems

Josh Barlow, a Sheffield Hallam journalism student, wrote: "This is happening every month if not more and it's getting ridiculous."

RBS and NatWest came under fire in March last year after a "hardware fault" meant customers were unable to use their online accounts or withdraw cash for several hours.

It cost the group £175m to put right and came less than a year after it was hit by a major computer issue.

The latest meltdown will heap more embarrassment on the banks because it came on so-called Cyber Monday, when retailers are hoping for their busiest day of the year as pre-Christmas shoppers search the internet for bargains

A couple of months ago my daughter-in-law phoned to say she was stranded some miles from home with no money to get back. I went to meet her and needed to get some cash to pay her fare. What a shock to discover that my card was rejected - "cancelled". Yes it was the RBS!

Somehow between us we had enough in our purses to scrape together for the fare. I really don't know what we'd have done otherwise.

However did we manage without cash cards in the past?

Not Born Yesterday wrote:A couple of months ago my daughter-in-law phoned to say she was stranded some miles from home with no money to get back. I went to meet her and needed to get some cash to pay her fare. What a shock to discover that my card was rejected - "cancelled". Yes it was the RBS!

Somehow between us we had enough in our purses to scrape together for the fare. I really don't know what we'd have done otherwise.

However did we manage without cash cards in the past?

It's quite scary actually NBY because this is the 3rd time for RBS and twice for NatWest. A spokeswoman for RBS said the problem had been resolved but Eamon on Sky News said "this is the third time , three strikes and your'e out.How can you be sure RBS is not being hacked ?" There is a lot at stake with the
Government owning 82%, of course the share price will drop now.

Of course , there is the possiblility that with most of the population in the UK taking money from their savings account because of the poor interest rates , RBS fixed it so people couldn't draw their money out.  

I ALWAYS CARRY A CERTAIN AMOUNT OF CASH IN EMERENGENCY LIKE THIS.

Badboy wrote:I ALWAYS CARRY A CERTAIN AMOUNT OF CASH IN EMERENGENCY LIKE THIS.

Badboy, RBS is still not guaranteeing that there won't be another breakdown. In Ireland , the problem is still not solved.A Woman interviewed said she had been told the ATM Machines were working but when she tried she still could not get any money.

PEOPLE FOUND MONEY DISAPPEARING FROM THEIR ACCOUNT
ITT BEING SAID ALL BANKS COULD POTENTIALLY HAVE SAME PROBLEMS.

Badboy wrote:PEOPLE FOUND MONEY DISAPPEARING FROM THEIR ACCOUNT
ITT BEING SAID ALL BANKS COULD POTENTIALLY HAVE SAME PROBLEMS.

it's quite scary Badboy and there is to be an investigation . Gordon Brown should have let RBS close down, it's been nothing but trouble.!!! To top it all Alex says if Scotland becomes independent Britain will still own RBS and be responsible for the Bank. I think shares have gone down in price because of this.