Ryanair "insubordinate" passengers !

http://www.typicallyspanish.com/news/publish/article_30943.shtml

Ryanair passengers left on Sevilla tarmac with no air conditioning and at 50 degrees


An 18 month old baby needed treatment for dehydration while a number of adults are reported to have fainted. Ryanair has blamed a passenger for what happened.
Photo EFE


An 18 month old baby needed treatment for dehydration and several adults fainted after Ryanair left the passengeros on one of its flights on the tarmac at Sevilla airport for over two hours without air-conditioning.

El Mundo reports that temperatures rose to nearly 50 degrees as the delayed flight from Sevilla to Pisa sat on the tarmac between 1240 and 1450 during the heat of the day.
What’s more there were not enough bottles of water to go round, and so these were given only to the children.

The captain told the passengers, only in English and Italian, that the compressor had failed, and that he was unable to start either the plane’s engines or the air conditioning. He said that if the steps were lowered they would lose their flight slot.

Canal Sur reports that one fed up passenger finally went to one of the front doors and opened it so some fresh air could reach the passengers, thus triggering the emergency ramp. This was the trigger for the others to make their way off the plane, and it was then that the baby’s need for treatment for dehydration was handled by an ambulance crew which was scrambled to the plane.

One witness said ‘They would not let us leave the plane or give us any water. The people were very nervous, until finally one man opened the front door’. Another said that finally they gave out three or four bottles of water, but the stewardesses said that there was not water for everybody.

Spanish Airports Authority, AENA, said that the flight should have left at noon, and claim that the low-cost carrier took more than 45 minutes to ask for the truck which would eventually tow the plane back to the terminal. The use of the truck has to be rented from a third party company. AENA said they had handed out water even though it was not their responsibility to do so.

The passengers then remained in the terminal as the airline tried to repair the plane.
It finally took off five hours late at 1730.

Consumers Organisation FACUA on Friday denounced Ryanair to the consumers and air safety authorities for ‘putting the health of the passengers in danger’. They called for ‘exemplary fines’ to be enforced.

A statement from Ryanair on Friday, as reported by Cadena Ser but which has not appeared on the company’s website at the time of writing, has blamed a passenger for the delay to the flight from Sevilla to Pisa. They say the plane was unable to take off after the emergency ramp had been deployed by a passenger opening one of the front doors of the craft while they were working on repairing the plane.

They say the delay would have been only an hour due to a technical problem, but was extended by the passenger opening the door which meant that all the passengers were then obliged to disembark by the Captain. They note the plane cannot operate with the emergency chute deployed, and those responsible on board advised the police to handle the passengers ‘responsible for this disruption’. They describe the passenger as ‘insubordinate’.

The Ryanair statement ends with an apology for the delay and upset caused.

Absolutely incredible - but not the first instance of this happening I am sure.

Love the way Ryanir accuses a passenger of being insubordinate - what how can this be so - he was not employed by Ryanair.

Streuth! One of the passengers, a baby, could have died - and he says this.

This happened to me and a friend travelling back from Greece - we were diverted to some god forsaken derelict runway in the middle of nowhere. We had already missed breakfast as it was a 2 a.m. flight back which got delayed. They announced they wouldn't be providing food and the flight was overdue several hours including this stop-over. The passengers almost rioted. It was awful. It was also extremely hot locked inside the plane for 2 hours. I honestly don't know how we survived except for the fact that I don't eat very much anyway. But the other passengers where shouting at the cabin crew who retreated to the front of the plane. Seems funny now but at the time it was awful.

Nothing surprises me about this airline my daughter & her partner were left at some airfield in the middle of nowhere and had to get a bus at extra cost which added an extra 90 mins to their journey.