NPower confirms 1,460 job losses

Npower Confirms 1,460 UK Job Losses

9:04am UK, Thursday 28 November 2013













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The big six energy firm npower confirms it is cutting 1,460 UK jobs, just days before its latest increase to household bills takes effect.

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Npower Confirms 1,460 UK Job Losses

The energy firm, recently revealed as the most-complained about, says a restructuring aims to improve its customer service.

9:08am UK, Thursday 28 November 2013

npower in India
Npower's parent firm is based in Germany












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The big six energy firm npower has confirmed it is cutting 1,460 UK jobs, just days before its latest increase to household bills takes effect.

The supplier said a proposed restructuring was aimed at boosting its customer service activities and would result in the closure of three sites - with back office functions outsourced to India.

Npower - which was last week identified as the most complained-about energy firm among consumers - said that subject to consultation, the restructure would involve around 1,460 redundancies as more work is performed by outsourcers Capita and Tata Consultancy Services (TCS).

It said that under the proposals, customers would continue to be served on the phone by people based in UK call centres and bringing a number of teams together would reduce the number of sites npower owns.

Npower said that drawing on outsourced partners’ extra capacity to handle calls at peak times would mean call waiting times being kept to a minimum.

"The proposed changes would save on current customer service costs, at a time of external pressures on energy prices," the statement said.

Npower confirmed the plans would mean the closure of offices in Stoke on Trent, affecting around 550 employees.

An office in Oldbury was also at risk of shutting with the loss of 400 staff while 430 staff at Rainton Bridge in Sunderland and another 80 in Leeds were also facing the axe.

The company said while npower’s call centre in Thornaby on Teesside would close, all roles there would be secure and relocate to Rainton.

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I can confirm that NPower has the most diabolical customer service and I had to email their Chief Executive to get anything done. They owed me £642 because they never read my Meter .!!! Eventually I received the money and changed provider.