Mark Warner/Ocean Club Staff Statements

Processos Vol II

Pages 220 – 223

Witness Statement


Lindsay Johnson


Date: 2007-05-06

Place: P da L


Occupation: Infant educator

Place of Work: OC, P da L



She comes to the process as a witness.

Being of English nationality and not dominating the Portuguese language, she is assisted by the interpreter Filipa da Silva.

She has been in Portugal since the 15th March, the date upon which she began work at the tourist resort called the Ocean Club in P da L, Lagos where she works as supervisor of the infant educators at the resort in accordance with her work contract previously signed in London.

With relation to the facts being investigated she says that in the execution of her duties at the resort she had several contacts with the girl called Madeleine McCann, although she says these were formal and short, referring to the fact that the girl belonged to the Mini Club group of children and clarifies that that definition is given to the group of children aged between three and five years old.

When questioned, she says that this group of children belonging to the Mini Club are supervised by her colleague Amy Tierney, who in turn coordinates a group of nannies called Catriona Baker and Emma Wilding, employees who were on duty for that group in the week in question, from 29th April to 4th May 2007.

The witness also clarifies that the Mini Club is sub-divided into two groups of children and that Madeleine was under the responsibility of Catriona Baker.

The Mini Club began at 09.00, making a break for lunch between 12.30 and 14.30 when the afternoon session would begin, lasting until 17.30. She adds that from 19.30 the resort crèche offers a complementary “dinner” service which ended at 23.30, which had an additional cost, the parents could also request another babysitting service that did not have defined hours but that would be agreed upon between the parents and the witness.

It is mentioned by the witness that during the period of time that the children were at the crèche they would be busy with different activities that could take place inside the installations of the resort, but which could also take place outside the resort, mainly on the beach, accompanied by employees from the tourist complex.

Accordingly, the witness states that on a date she cannot remember, but that it had been last week, Madeleine participated in a boat trip organised by the crèche together with other children from the Mini Club, accompanied by the employees (nannies) mentioned above and by the respective aquatic sports instructor whose name she cannot remember.

When asked, the witness states that Madeleine McCann was accompanied by her parents, Kate and Gerald McCann and that they were staying in apartment G5 A of the tourist resort.

On 3rd May at about 22.20 she was informed by her colleague Amy Tierney that Madeleine had disappeared, a fact which led to the initiation of the “Missing Child” procedure which consists of dividing various areas of the resort up between different employees in order to proceed in the search for the missing child.

Accordingly, she explains that at about 22.25 this procedure was begun with the resort being divided into three separate areas, the northern zone, the central zone (the rest of the resort area) and all the paths and roads that made up the resort and ended in P da L. For this purpose the witness mobilised and initiated the procedure with 5 employees from the resort who, in turn, were helped by different individuals (other employees, tourists, residents) during the search.

Later, she is not sure at what time, the local police arrived at the resort, took stock of the incident and began the respective measures for this type of situation.

When questioned, the witness says that the searches undertaken by employees from the OC finished at about 04.00 on the morning of 4th May with negative results.

When questioned, the witness says that when she was informed about Madeleine’s disappearance she was alone at home and left immediately to initiate the procedure described above.

When questioned, the witness says that as she did not have direct contact with Madeleine as she was merely the supervisor of the infant educators of the crèche, she does not know about the child’s habits or those of her parents and that no strange situation concerning the girl was communicated to her during the time she was working in Portugal.

When questioned the witness says that she has no knowledge of any type of situation that she finds suspicious or that could have anything to do with the disappearance, either directly or indirectly.

No more is said. Reads, ratifies, signs.


Statement can also be found here:

topic145-10.html


Translated by Albym


Processos Vol II

Pages 225-228

Witness Statement

Stacey Portz

(statement translated by Robert Murat)
Creche Worker
Time/Date: 15H44 2007/05/06
Place: Praia da Luz, Lagos
--- Comes as a witness; doesn't understand Portuguese; RJQE Murat assigned as interpreter.
• Has been in Portugal since the 18th of March;
--- She came to Portugal to work for "Mark Warner", which company has a contract with the "Ocean Club" resort for the care of guests' children.
--- That care service is carried out in four different locations, according to the ages of the children.
• Indicated that there are the following services offered:
------------"BabyClub" (from 4 months until one year)
--- This care centre is next to the "Ocean Club" main reception area.
------------“Toddler (children from one to two years of age)
--- This care centre is next to the "Tapas" restaurant.
--- For children between three and five years the "Mini" service care centre is next to the main reception.
------------“Junior/Kids” (children ages six until 9)
--- This care centre is next to the "Millenium" restaurant.
--- She states that there exists a further service, called "Dining Out Service", for taking care of children during dinner time [evening/night] located above the main reception, between the hours of 19h30 and 23h30.
--- Further still is the "Babysitting" service between 19h30 and 01h00 carried out in the apartments of the persons using it.
--- She works as supervisor only in the "Toddler" and "Junior/Kids" services at the "Tapas" and "Millenium" locations.
--- As part of her work she frequently takes the children for swimming, walks on the beach and to the garden [play area] next to the tennis courts.
• Knew the McCann family since 29th of April as they would drop off their toddlers—Sean and Amelie—in the Toddler Club;
--- From 29 April until 3 May she was with those children every day.
• She also knew Madeleine as she would frequently come talk to her brother and sister when picked up by her parents;
--- She never had Madeleine in her care.
--- From what she was able to observe, Madeleine was an active and sociable child and that when with her siblings [at collection time] she was excited and happy to see them.
--- She states that during her work, either at the care centres or at the outside places where she took the children to play, she never noticed, in the time she has been here Portugal, anyone in particular acting suspiciously or watching the children.
--- She states that she never heard any comments about such things from her colleagues.
--- Notwithstanding her and her colleagues being English, in the time she has been in Portugal she has met Portuguese people, and no-one has ever asked questions about her work, about the children she cares for or the McCann family in particular.
--- She states that since the disappearance of Madeleine she has seen or heard nothing that could explain what was behind it [the cause of it].

Nothing more said. Read, ratifies and going to sign.

Statement can also be found here:



Processos Vol II

Pages 229 - 231


Witness Statement

Amy Tierney

Date: 2007 – 05 – 06

Place: P da L

Occupation: Head of the Baby Club and Mini Club

Place of Work: Ocean Club



She comes to the process as a witness.

As she does not understand Portuguese and is of English nationality she is assisted by the interpreter Robert Murat who accompanies her during the questioning.

When asked, the witness confirms that she has been in Portugal since the 18th March 2007 having come to Portugal to work in this tourist resort.

She confirms that she works as head of the Baby Club and Mini Club, the former being for children aged up to eleven months and the latter for children aged between three and five.

She confirms that Madeleine is known by her as frequenting the Mini Club, as she was aged almost four.

When questioned about Madeleine’s behaviour, the witness says that she is a shy girl but very intelligent for her age, she tended to play with older children, the witness describes her attitude and behaviour as perfectly normal.

The witness confirms that she also knows Madeleine’s parents as they would go to fetch her from the club, but she adds that it was normally Madeleine’s father who did this.

When questioned, the witness states that she has not noted anything abnormal in the relation between the child and the parents.

The hours of the club are from 09.00 to 12.30 and from 14.30 to 17.30, the club is closed on Sundays on that day it only offers the dinner service.

When questioned, she says that if the guests wish so they can request services from the “Staff” who would look after the children from 19.30 to 23.30, however Madeleine’s parents never did this although the service is free.

She confirms that, on the night of the disappearance she was on duty and immediately went to the bedroom to see if the girl was hiding. She saw that the shutter was raised and that the window was partially open. It was then that she began to look in the wardrobes to see if the girl was hiding.

The first idea that occurred to her was that the girl could have left by her own means, however after checking that the window was open and the shutter raised she asked the parents whether Madeleine’s shoes were there, to which they replied that they were, these facts led her to think that Madeleine could have been taken by someone.

However there was a bed against the window, which could have enabled the girl to climb up onto it and then up to the window, the witness thinks it would not be possible as she would not be able to open the shutters and even if she had done so she would have fallen outside as the window is too high for a child of that age to be able to descend without falling.

In reply to the question asked, she said that the back door (porta das traseiras) that leads to the parking area was closed, but she doesn’t know whether the front door (porta da frente) was locked as when she arrived both the parents and a female friend of theirs whose name she does not know, were there and that is why the door was open.

After having searched the apartment and verified that the girl was not there, the outside searches were begun.

The witness confirms that the girl’s father went to the reception to call the police as soon as her disappearance was noticed and that twenty minutes had passed. The GNR took 30 – 35 minutes to arrive.

She says that at no moment did she notice anyone behaving strangely as concerns the children or anything that appeared at all suspicious to her.

She adds that the staff looking after the children were eleven employees, who worked in shifts regarding the hours from 19.30 to 23.30.

The witness remembers that upon entering the bedroom at the time of the disappearance, she saw that the bed that the two babies were sleeping (reparou que a cama que os dois bebés encontravam-se a dormir) and she saw that the bedclothes of the bed near the window were rumpled as if someone had been sitting there, that the bedclothes of Madeleine’s bed had been pushed back and that on top of the bed was a small child’s blanket and a cuddly toy.

She states that the distance between the apartment and the restaurant where Madeleine’s parents were was 30 seconds by foot away but that there was no visual contact with the back window of the bedroom where Madeleine was. From the restaurant just the front window of the apartment could be seen.

The witness does not remember any element that could be useful to the investigation.

No more is said.

Reads, ratifies and signs.

Statement can also be found here:

topic145-10.html

Processos Volume II

Pages
233 to 238
239 to 241

Jeronimo Tomas Rodrigues Salcedas

Barman
Time/Date: 16H15 2007/05/06
Son of Portuguese Expats
• Is the son of Portuguese émigrés in England now for 15 years where they live in Swindon, near Bristiol;
• He began work at the club on April 2nd;
• For about three or four weeks has been working the night shift from 16H00 to 24H00;
• Although he has seen many pictures of Madeleine, he cannot say for sure if he saw her or her siblings in person;
• Remembers that the group travelling with Madeleine’s parents totaled nine adults;
• His recollection is that the group arrived on the 28th of April (Saturday), the same day in which the “Tapas” restaurant does not serve dinner and closes at 19H00;
• He believes that the group first ate at the Tapas restaurant on Sunday (29/04/2007) and cannot remember if they had lunch or drinks;
• Of the entire group, Madeleine’s father emerged as the greatest talker, sympathetic;
• They would arrive for dinner at 20H30 or 21H00 since these were only the reserved hours one could make at the reception;
• When questioned, he noted that it was normal for diners to stay in the restaurant until approximately 23H30/24H00;
• The group showed themselves happy with the food;
• He also noticed that some members of the group would leave at certain times and later noted that it was to check-on the children although he believed that this checking was in a proper Luz Ocean Club facility (such as the crèche).
• He was at work the night Madeleine went missing;
• At roughly 22H20/22H30 he verified that only one person remained of the group--the older one—joking with her that “they had left her alone”. The woman in question told him that all had gone to the apartment to look for a missing child. Minutes later. Looking very troubled, was Gerry, looking for his daughter everywhere, and focusing on the immediate poolside areas. Shortly after, many people were looking for Madeleine;
• The witness said that Madeleine’s mother screamed desperately for her daughter;
• The chef from the Millenium restaurant was called to help in the search and together with other Warner staff, the searched until 05H00. He remembers that around 50 or 60 people helped in the searches looking everywhere in the club, around the area, in the proper Luz village, the beach area, among others;

Nuno Goncalo Marques Vincente Dos Ramos Bernardo

Waiter
Time/Date: 16H45 2007/05/06
Portuguese
• Hours of work 09H00 to 17H00;
• His place of work is most frequented by tourists from Ireland, England, and Scotland;
• Thursday past, after completing his shift, around 17H30, he went home where he had dinner with his family;
• Around 22H15, together with two cousins (P*** (23) and J*** (17) , both resident in Lagos, they went to the Ocean Club as Joao had not seen the “Tapas” restaurant and was curious;
• They arrived there around 22H30 to much commotion; many of whom were Warner staff;
• Nuno questioned his co-worker Jeronimo (known as Joe) who worked in the restaurant who told him that a British child had disappeared;
• “Markwarner” staff were involved in the searches of the club and adjoining areas;
• He only saw Madeleine’s parents in the news the next day and did not remember them in the restaurant nor serving them. He explained that not having noticed them is normal as he see many people come and go from the establishment;
• He does remember however, that on almost all nights, nine people reserved a table in the restaurant for dinner. The table in question is located at the front of the bar, in the direction of a view toward the apartments but plastic venetian blinds in the restaurant do not allow for easy visual access through the window to the apartments;

Processos Volume II

Pages

242 to 243
244 to 247

Nuno Goncalo Marques Vincente Dos Ramos Bernardo

Waiter
Time/Date: 16H45 2007/05/06
Portuguese
• Hours of work 09H00 to 17H00;
• His place of work is most frequented by tourists from Ireland, England, and Scotland;
• Thursday past, after completing his shift, around 17H30, he went home where he had dinner with his family;
• Around 22H15, together with two cousins (Pedro 23 and Joao (17) Simoes), both resident in Lagos, they went to the Ocean Club as Joao had not seen the “Tapas” restaurant and was curious;
• They arrived there around 22H30 to much commotion; many of whom were Warner staff;
• Nuno questioned his co-worker Jeronimo (known as Joe) who worked in the restaurant who told him that a British child had disappeared;
• “Markwarner” staff were involved in the searches of the club and adjoining areas;
• He only saw Madeleine’s parents in the news the next day and did not remember them in the restaurant nor serving them. He explained that not having noticed them is normal as he see many people come and go from the establishment;
• He does remember however, that on almost all nights, nine people reserved a table in the restaurant for dinner. The table in question is located at the front of the bar, in the direction of a view toward the apartments but plastic venetian blinds in the restaurant do not allow for easy visual access through the window to the apartments;


Sarah Elizabeth Williamson

Childcare Worker
Time/Date: 17H30 2007/05/06
British Citizen from Lancaster
Interpreter: Filipa Maria da Conceicao Silva

• Has been in Portugal since the 28th of April—the day in which she began working at the Ocean Club in PdL;
• From the 29th of April to 04 May, 2007, he was assigned to the “Toddlers2” group;
• The Toddlers2 group is divided into thee subgroups with every group responsible for their group;
• Stated that the “MiniClub” is supervised by her colleague, Lindsay, and that the MiniClub is supervised by Amy Tierney who works with Cat and Emma. Cat and Emma were employed in said group in the week in question, from 29 April to the 04 of May;
• Stated that on the 03 of may, 2007, around 22H30, after leaving the apartment where she lived, close to work, together with two friends, Leanne and Kristy, she came across Amy who informed her that Madeleine had gone missing and that they were looking for her. She joined in the search with the aforementioned colleagues and others;
• At around midnight, noticed that the local authorities were present;
• Noted that the searches terminated at around 04H00 on the 04 of May, 2007 with negative results;
• She did not have direct contact with the minor, Madeleine McCann, was unaware of the habits of Madeleine, her parents and did not note any weird situation during the time she worked in Portugal;
• She notes that the twins would usually be left at around 09H00 in the crèche. They would normally be dropped off before Madeleine in her respective class;
• Madeleine’s parents would pick up the twins between 12H00 and 12H30 to have lunch, which lasted until 15H00 and that between 17H00 and 17H30 the twin’s parents would again come to pick up the twins;
• When the parents would come to pick up the twins, at lunch hour, all children were put in the same spot so that their parents could collect them;
• Witness is not aware of any suspect situation, that could be directly or indirectly related to Madeleine McCann.
Processos Volume II

Pages

242 to 243
244 to 247

Nuno Goncalo Marques Vincente Dos Ramos Bernardo

Waiter
Time/Date: 16H45 2007/05/06
Portuguese
• Hours of work 09H00 to 17H00;
• His place of work is most frequented by tourists from Ireland, England, and Scotland;
• Thursday past, after completing his shift, around 17H30, he went home where he had dinner with his family;
• Around 22H15, together with two cousins (Pedro 23 and Joao (17) Simoes), both resident in Lagos, they went to the Ocean Club as Joao had not seen the “Tapas” restaurant and was curious;
• They arrived there around 22H30 to much commotion; many of whom were Warner staff;
• Nuno questioned his co-worker Jeronimo (known as Joe) who worked in the restaurant who told him that a British child had disappeared;
• “Markwarner” staff were involved in the searches of the club and adjoining areas;
• He only saw Madeleine’s parents in the news the next day and did not remember them in the restaurant nor serving them. He explained that not having noticed them is normal as he see many people come and go from the establishment;
• He does remember however, that on almost all nights, nine people reserved a table in the restaurant for dinner. The table in question is located at the front of the bar, in the direction of a view toward the apartments but plastic venetian blinds in the restaurant do not allow for easy visual access through the window to the apartments;


Sarah Elizabeth Williamson

Childcare Worker
Time/Date: 17H30 2007/05/06
British Citizen from Lancaster
Interpreter: Filipa Maria da Conceicao Silva

• Has been in Portugal since the 28th of April—the day in which she began working at the Ocean Club in PdL;
• From the 29th of April to 04 May, 2007, he was assigned to the “Toddlers2” group;
• The Toddlers2 group is divided into thee subgroups with every group responsible for their group;
• Stated that the “MiniClub” is supervised by her colleague, Lindsay, and that the MiniClub is supervised by Amy Tierney who works with Cat and Emma. Cat and Emma were employed in said group in the week in question, from 29 April to the 04 of May;
• Stated that on the 03 of may, 2007, around 22H30, after leaving the apartment where she lived, close to work, together with two friends, Leanne and Kristy, she came across Amy who informed her that Madeleine had gone missing and that they were looking for her. She joined in the search with the aforementioned colleagues and others;
• At around midnight, noticed that the local authorities were present;
• Noted that the searches terminated at around 04H00 on the 04 of May, 2007 with negative results;
• She did not have direct contact with the minor, Madeleine McCann, was unaware of the habits of Madeleine, her parents and did not note any weird situation during the time she worked in Portugal;
• She notes that the twins would usually be left at around 09H00 in the crèche. They would normally be dropped off before Madeleine in her respective class;
• Madeleine’s parents would pick up the twins between 12H00 and 12H30 to have lunch, which lasted until 15H00 and that between 17H00 and 17H30 the twin’s parents would again come to pick up the twins;
• When the parents would come to pick up the twins, at lunch hour, all children were put in the same spot so that their parents could collect them;
• Witness is not aware of any suspect situation, that could be directly or indirectly related to Madeleine McCann.

Pages 249 to 251

Leanne Danielle Wagstaff

Nanny in the Baby Club, Mini Club and Toddlers1/2
Time/Date: 17H45 2007/05/06
British Citizen
Translated by Robert Murat

• Has been in Portugal since the 23rd of March, 2007, having come here to work in the tourist complex;
• Affirms that she works as a Nanny in the “Baby and Mini Club”, nothing that the former is for children up to 11 months of age, and the latter, for children between three and five years of age;
• There is also a Toddlers1 club (12 months to one year) and a Toddlers2 club (2 to 3 years) and there is also a Junior Club (six years to nine years of age), a Kids (10 to 13) and Indyes (14 to 17);
• Affirms that she saw Madeleine McCann once during the week when she arrived. She did not know her as she worked only in the Toddlers Club;
• She could not respond to the question of Madeleine’s behaviour as she had no direct contact with the child;
• She confirms that she knows Madeleine’s parents, as they were the ones who came to pick up the twins in the club. She never spoke to them;
• She noticed nothing abnormal between the parents and the twins;
• Stated that the Club hours were from: 09H00 to 12H30 and from 14H30 to 17H30, and was closed on Sundays, working only in the dinner service;
• Affirms that guests may request “Staff Services” where their children would be watched between 19H30 and 23H30 but the McCann’s never requested this service , even though complementary;
• On the night of the disappearance, around 22H30, she did not work and had gone to a bar with two friends;
• Upon returning home from the bar, around 22H30, she saw her colleague, Amy, in the garden, with a flashlight, looking for something;
• She immediately questioned her and learnt that a child had gone missing. At the beginning, she thought this was a joke, but after believed her and also joined the search. She affirms that she looked for the child everywhere;
• She adds that there is a procedure to execute in the case of a missing child;
• She is not aware of when the G.N.R. were called or when they arrived;
• She noted nothing out the ordinary or nobody out of character;
• Adds that the staff dedicated to children is 11 in total, and work in turns during the 19H30 to 22H30 shift;
• Affirms that the distance from the restaurant to the McCann apartment was about 2 minutes by foot, and that there was no visual contact to the patio doors and to where Madeleine was staying. From the restaurant, one can only see the front window of the apartment.
Processos Volume II

Pages 258 to 260

Joaquim José Moreira Baptista

Waiter
Time/Date: 18H50 2007/05/06
Portuguese National

• Is employed as a waiter in the Tapas restaurant since 12th of February, 2007;
• Works daily from 16H00 to 24H00, with the exception of Saturdays, where he begins at 11H30 and leaves at 18H00;
• The nationality of the clients who frequent the restaurant are mostly foreign nationals (mostly from the U.K.) and who stay in the Ocean Club;
• Was aware of picture of the missing child and the group of British tourists that accompanied her but was unaware of their names;
• About a week before the disappearance, the same group would dine almost exclusively at the Tapas restaurant;
• During the times he saw the group dining in the restaurant, he never saw any children with them;
• He does not remember having seen Madeleine “face to face”, and knows her from the photograph circulating at the time of her disappearance;
• It was normal for the men of the dining group, to get up and leave the restaurant and return minutes later. The witness is not aware of where the men were going to but that they would be gone for about 15 minutes;
• The witness can speak clearly to these events because many times he had to bring back the entre/dinner plate of said client(s), until they returned to the table;
• Remembers that on the night of Thursday, the 03rd of May, 2007, Madeleine’s parents dined at the Tapas restaurant, together with the normal group of people. He believes that they arrived between the hours of 20H00 and 21H00;
• He remembers that it was around nine people and remembers having taken the orders of the group;
• Later, between 22H00 and 22H30, he was in the kitchen, and was alerted, by a colleague, to the fact that a guest entered the restaurant screaming, and at this point, the entire group left in a panic;
• His colleague proceeded to tell him that the (screaming) individual indicated that a child had gone missing;
• A few minutes later, the witness noticed that there was a lot of agitation, with many people looking for the child;
• The information that followed was that the missing child, a girl, was the daughter of one of the British couples, referred to above;
• At this point, the witness states that there was no suspicious activity, that he was aware of, around the Ocean Club immediate areas;
• No one asked the witness about the habits of the group or about other groups in particular, or the children of said groups;
• Also states that on Thursday, the day Madeleine disappeared, as he arrived at work, he did not notice the presence of anyone who looked strange/out of place or of a suspicious nature;
• Witness states that towards the end of the day, the immediate restaurant area, is a quiet area with nor many people about;
• The witness notes that with regards the disappearance of Madeleine, there is nothing else he can add or comment on that would clarify the motive of the disappearance.

Processos

Volume II

Pages 266 to 268

RICARDO ALEXANDRE DA LUZ OLIVEIRA
Date/Time: 2007/01/30 21H00
Waiter
Portuguese

• Works in the “TAPAS” restaurant serving/waiting tables since April
• Hours of work are from 16H00 to 24H00, every day with the exception of Fridays and Saturdays, which are his days off;
• He serves the tables of said restaurant and from 16H00 to 18H00 snacks are served with dinner from 19H00 to 22H00;
• It is not usual to have people who are not guests of the resort, but this sometimes does happen;
• During his hours of work he does not recall having seen anyone who was not a guest of the resort taking refreshments in the Tapas bar;
• In order to enter the restaurant it is necessary to present a guest card in the restaurant reception. It is only this year that the restaurant has been open to the outside public—and he does not remember anyone from the outside having been served;
• Madeleine’s parents would dine every day in the restaurant—a group of nine people;
• He never noticed the children accompanying the adults during dinner;
• The members of the group would usually eat around 20H00 to 21H00 and only when all of them arrived would they begin to eat;
• It was usual, during these dinners, for one or two persons to get up and leave for around 15 minutes and on various occasions he saw a walkie talkie (likely the Payne baby monitor) on the table. He assumed that they would leave to go check on the children in their respective rooms;
• On the 3rd May, the witness arrived at work his normal time at 16H00 and for the first time saw Madeleine’s parents at dinner time which was around 20H45;
• He does not remember if the McCanns arrived together and whether they were the first ones to arrive at the table;
• It was one of his colleagues that served the table; he does not remember if it he served Madeleine’s parents at all;
• He remembers that on the 3rd of May one of the guests who was at the table left for ten minutes, as he was about to serve their starter, and was told to hold it for a few minutes—but it was 15 minutes before this guest returned, around 21H45;
• He does not remember having seen Madeleine’s parents leave the table but it is possible that someone may have left and the witness did not see them;
• Dinner finished at around 21H45 and some minutes passed where the witness looked towards the table but saw no one—his colleague told him that all the guests of that table left rapidly and abruptly. He remembers having heard shouts in the direction of the McCann apartment;
• He did not notice anything out of the ordinary in the restaurant or any strange behaviour of guests;
• When he heard the shouts coming from the direction of the McCann apartment was when he realized that Madeleine had gone missing;
• The table where Madeleine’s parents sat did not have a clear view of the apartment but only to the patio door and the time in which this was happening there is no light in that location, made worse by the fact that around the restaurant there is an opaque plastic covering;
• He was not aware of suspicious people around.

Processos

Volume II

Pages 269 – 271

Tiago Filipe Pinheiro de Freitas


Date/Time: 2007/05/06 21H00
Barman
Portuguese

• Works in the Ocean Club since the 26th of April of the current year. He already worked at the same club four or five years ago;
• The witness is an osteopath, exercising this profession outside his work;
• He returned to Portugal in November of 2006, from the U.S. where he served for around four months in acupressure, one of the areas of osteopathy;
• Works between 16H00 to 24H00 and was on holidays from 02/05 and 03/05;
• Also did not work on 01/05 due to illness;
• After speaking with his colleagues, he learnt that Madeleine was related to a group of people who would dine in the restaurant in which he works—Tapas—at a big table;
• Does not know if this group took refreshments ate lunch in the restaurant. He does not remember the children having been at the restaurant with the children;
• The only person he actually remembers is that of an adult male, tall, with his bangs combed back;
• He cannot say with absolute certainty but believes that on this group’s table was a monitor normally used for listening to children;
• As already stated, he returned to work on Friday, 04/05, at 16H00, and noticed the confusion in the search for Madeleine and the desperation of the family;
• States that the locale in which the group sat, it is difficult to see the apartment from where Madeleine disappeared;
• In reality, there are physical obstacles like a plastic transparent panel which works as a blind; walls and vegetation;
• From that vantage point, it may be possible to see a light on in the (McCann) apartment but little more than that;
• Is aware of some break-ins that have occurred in the complex, as has occurred in other clubs, principally in the lower-level apartments;
• Is not aware of any important fact which could help locate the child;

Processos

Volume II

Pages 272 - 274


NATALIA PASA
Date/Time: 2007/05/06 22H00
Cook
Moldovian Citizen but speaks Portuguese

• For about seven years has lived and worked in Portugal, and although she is of Moldovian nationality, she is fluent in Portuguese and does not require the services of a translator;
• She was worked at The “Ocean Club” resort for six years as a cook in the Millenium restaurant;
• Relative to the facts of the investigation, on May 04, 2007, at around 06H50, she received a ride from her work colleague Alice, who informed her that a female child who was staying with her family in an Ocean Club apartment had disappeared the night prior;
• She states that she never saw the child in question, nor did she ever see her siblings or parents, except when various pictures of the family began showing on newspapers and television and in many spots around Lagos;
• It is normal for her not to have had any contact with the McCanns due to her line of work and only saw the parents of the missing child and Madeleine’s sibling after the disappearance;
• Confirms that on the day of the disappearance, May 03, 2007, she worked in the restaurant from the hours of 07H00 to 15H00 which were her usual hours of work from Tuesday through Saturday.
• After work she went home where she stayed until 17H00 leaving only for thirty minutes to go shopping. She returned home, where she stayed until 06H50 the next day (04 May 2007) in the company of her family (husband, two sons, and two brothers), which coincided with the hour she received the ride from her colleague;
• The witness is not aware of any information that would be considered suspicious or that could help further direct the investigation.

Processos

Volume II


Pages 275 - 276

Eduardo Joao Oliveira Martins

Date/Time: 2007/05/06 22H00
Bar Worker
Portuguese

• Has worked at the Ocean Club since the 21st of April of this year;
• He works in the resort as a bar worker in the “Top Bar” which is situated with the Millenium Restaurant;
• His normal hours of work are from 10H00 to 18H00, with the exception of Wednesdays when he works from 16H00 to 24H00, with days off on Thursdays and Fridays;
• States that the majority of those who visit the bar are foreign nationals, most of which are British citizens;
• Stated that he only learnt of the disappearance on the 04 of May 2007, at around 12H00, after a telephone call with his girlfriend (as he was off on Thursday);
• Notes that he did see a picture of Madeleine on television, newspapers and posters and does not remember having seen Madeleine nor her parents in person near the “Top Bar” where he works;
• For this reason, he does not believe that they frequented that locale;
• States that since he has been working at the bar, he has never been asked by anyone regarding the tourist habits or about their children of said complex. He also is not aware of any person or people who circulated the complex with strange attitudes/appearances;
• The witness does not have the slightest idea as to reasons for the disappearance, and unfortunately, has no further information that would help the police.

Processos

Volume II

Pages 277-278

Cecilia Paula Dias Firmino do Carmo

Date/Time: 2007/05/06 22H00
Public Relations
Portuguese

• Is employed by “Luz Ocean Club” under a seven month contract that began in April;
• The past year, she also worked for the same establishment, in the same role, for the same amount of time;
• States that her function is to receive guests at the entrance to the restaurant “Millenium” and verifies if they have to pay for breakfast or if it in included in their holiday package;
• Her hours of work are from 07H00 to 12H00, Tuesday through Saturday;
• Clarifies that she only attends breakfast clients, with the exception of Wednesdays, when the restaurant hosts a “BBQ night”, and where she works from 18H00 to 22H00, receiving dinner guests;
• Notes that in her line of work, she knows almost all of the “Ocean Club” guests and that almost all of them frequent the Millenium restaurant since it is the only establishment that serves breakfast;
• Knows the McCann family, made up of the parents, a daughter (missing Madeleine) and the twins;
• The witness received the McCanns for breakfast on Tuesday, Wednesday, and Thursday, and is unaware if they ate there on Sunday or Monday since the witness was off work those days;
• Clarifies that breakfast is served between 08H00 and 10H00 and that the McCanns usually arrived between 08H00 and 09H00;
• Affirms that the McCanns appeared to her a normal family, where all elements of said family had a good relationship between each other. That Madeleine appeared to be very tied to her father, as she was also close to him.
• As part of her function, she needs to get involved with the children and noticed that Madeleine appeared very timid, and did not answer the witness. She also clarifies that her last sighting of the clients in the Millenium was at the entrance of said establishment as she did not look towards the tables or the buffet zone;
• That she became aware of Madeleine’s disappearance on Friday morning (04/05/2007) from a friend named Alice. Alice recounted the story to her when she cam to pick her up and drive her to work;
• The complex zone is calm and the while the witness is aware of a few small break-ins, the whole situation left her very surprised;
• Does not have any information regarding the motivation for Madeleine’s disappearance.

Processos

Volume II

Pages 279-281

Pedro Alexandre Gonzaga Ribeiro

Date/Time: 2007/05/06 22H00
Waiter and Bar Worker
Portuguese

• Is employed by the “Millenium” restaurant since March 26, 2007, in Praia da Luz close to the block of flats called “The Ocean Club” where the investigation occurs;
• As waiter and bar worker, he has direct contact with clients;
• Hours of work are 07H30 to15H30, every day except Wednesday and Thursday, when he is off work;
• Specifies, meanwhile, that his place of work is frequented principally by individuals who are guests, the majority of which are British nationals;
• But it is possible for non-guests to enter the restaurant but that these individuals are restricted to an area (restaurant and bar) and are not admitted to adjacent areas (such as the garden, pool, and tennis courts);
• The aforementioned areas can only be used by guests of the “Ocean Club”—services for that establishment can be accessed from 08H00 to 01H00;
• For reasons of security, all those entering the restaurant are registered
• And must show their card (that shows their name(s), apartment number, check-in and out date) to gain entry;
• In regards to the Thursday in question, since it was his day off, he was not around the tourist resort;
• On the morning of the disappearance, he was around the area of Luz, taking care of personal matters and returned home around 11H30/12H00;
• He spend the afternoon of may 3, 2007, at home and again left around 17H30 to go for dinner to a restaurant “O Marujo” with his mother in Praia da Luz;
• Following dinner, he used public transport to get to Lagos;
• He only found out about the disappearance on Friday morning, when he showed up for work;
• Specifies that he cannot add anything more since he was in the are when the disappearance occurred and did not witness any strange movements/suspicious behaviour in the previous months;
• Relative to the McCann family, he can add nothing related to the case but only can state that they frequented that commercial establishment in the morning (at breakfast time);
• He cannot guaranty with certainty but believes that they were clients at that time;
• For the time following work (after 15H00), he can refer to nothing.

Processos Volume II

Pages 282 - 283


Alice Maria Velhuco Ciriaco Guerreiro Silvestre

Date/Time: 2007/05/06 22H00
Restaurant Employee
Portuguese

• Is employed by the “Millenium” restaurant since the 12th of April, 2007;
• The aforementioned establishment is used by client-guests of the Ocean Club, principally for the functions of breakfast and dinner;
• Affirms that she remembers Madeleine McCann, as she was a patron of the restaurant. She did not have contact with any of them;
• Questioned on the relationship the McCanns had with their children, she is unaware and did not pay attention to such;
• Affirms that at no time did she witness the presence of anyone out of the ordinary, or with the children, or anything that appeared strange or suspect;
• Became aware of the investigation from her boyfriend, Nelson Rodrigues, who works as a barman in the Ocean Club, and who telephoned her around 23H00/23H30, on the 3rd of may, 2007, telling her that we would be home late as a child had gone missing and they were looking for her;
• Her boyfriend arrived home at 04H00 the following morning (04 May 2007);
• Apart from this moment, she became aware of the facts through the media;
• Has no other elements to offer that may be useful to the investigation.

Processos


Volume II
Pages 284 - 286

Ana Marilia do Carmo Silva

Date/Time: 2007/05/06 22H05
Hotel Worker
Portuguese

• Is employed by the hotel group “Luz Ocean Club” in the “Millenium” restaurant;
• Has worked for the restaurant for about one year (but had worked there on previous occasions);
• Knows of the recent disappearance of a minor of British nationality who was a guest in one of the various apartments in the complex in which she works;
• Was aware that the disappearance occurred on the night of 03 May 2007, adding that she became aware of the facts the following morning when she arrived at work;
• States that she was notified by a work colleague;
• Witness confirms that the missing child and her respective family frequented the establishment where she works in order to breakfast;
• Cannot precisely state the exact date when the family ate there but is certain that they were present at the beginning of the week;
• Believed that the family appeared normal and demonstrated affection towards each other;
• Did not notice any abnormal behaviour within the family;
• Also denied ever having witness strange/suspect movements of third parties in the presence of the child or her family;
• Has no knowledge of any other similar (above) occurrences in the Praia da Luz village or in the immediate surrounding areas.

Processos

Volume II

Pages 287 - 289


Jorge Alberto Bandara Rocha

Date/Time: 2007/05/06 23H00
Businessman
Portuguese

• Is the proprietor of Refugio, a restaurant situated in Burgau, for about one year;
• The witness states that on May 1, 2007, day off, at around 16H00, a couple appeared motivated by adverts in a lock of apartments in “Sol e Mar” in Burgau, in order to reserve a dinner table. The couple reserved the table closest to the door for 19H15;
• At that time the couple appeared and occupied said table;
• Almost immediately, the women began to photograph the interior of the restaurant without asking for permission. This situation captured the attention of the witness because his clients, tend to be of a ‘posher class’ and are more discreet in their conduct. This couple’s clothing was of a vulgar fashion;
• The women proceeded to photograph everything, people and objects for around 10 minutes. When she stopped photographing, the witness brought her a menu. They began to speak English, regarding fishes and as she could not identity—the tamboril (a fish)—she asked the witness if he knew the name in German. He responded no, that he did not. At the next table, there sat a German couple who gave the woman the name of the tamboril fish in German;
• From that sequence of events, the witness presumes that the client was not German, asked her nationally, to which she replied, Polish;
• Meanwhile, the client ordered an entrée and drinks (half a bottle of red wine of Monte Velho) and a bottle of water without gas;
• Witness adds that while he served the drinks, the woman took many pictures of the witness, without asking his permission. The witness, bothered by the situation, in an ironic form, told her that in order to continue taking pictures, she would have to pay after which she stopped;
• This woman took her pictures with a digital camera, or small dimensions, but he did not catch the brand or characteristics;
• He served her entrée: Mexilhao a Provencal and “Alabote with caper sauce” to the male who devoured the entrees within 5 minutes. The woman took a bit longer and did not eat everything. They did not have desert and did not have coffee;
• The individual asked for the bill and paid cash. After and hurriedly, the couple left the restaurant without saying goodbye to parts unknown;
• He noticed that they left on foot. They did not go by car as if they had the care would have been parked well away from the restaurant;
• He describes the woman as Caucasian, around 32/33 years of age, blonde and in a pony-tail with clips. He believed it was not combed often. She also had dark eyes and was of normal height. She had a slim face and was around 170 cm tall and slim. She was wearing a printed beige dress and a bordeaux coloured jacket. She also wore trousers but he did not record the details. He did not look to her shoes;
• The male, also Caucasian, was around 35 years, about 180cm in height, dark hair combed to the back, slim face, dark eyes, rectangular glasses with transparent lenses in black frame. He was wearing a black shirt and a black jacket. His trousers were also black. He does not remember other details of his clothing;
• He had the sense that the couple were people with money and of culture;
• Confronted with a photograph in the file, the witness identified the two people who could be found behind the individual, as the couple who ate in his restaurant ton May 01, 2007;
• States that the couple did not return to the restaurant after that time and he did not see them again;
• States that the couple did not comment on their visit to Portugal. States that they only spoke of fish. Nothing more. During drinks, he saw the couple speaking to other clients;
• States that the individual, when he reserved, did so in the book and the witness offered to make a page for authorities.
Processos

Volume II

Pages 331 - 333



Vitor Manuel dos Santos

Date/Time: 2007/05/07 11H00
Housing Departmental Manager
Portuguese

• Has worked in his current role for seven years, and in total has worked for the complex for 18 years;
• His duties consist of the management of reservations and control of contractual transactions with private individuals and with travel agencies;
• He is also responsible for the management and supervision of the reception;
• The witness affirms that, as is normal practice, he received the manifest with the McCann reservations through the Mark Warner agency, who is represented by Mr. John Hill;
• This manifest consisted is normally composed of specifics for each booking, and as is regular, a ground-floor apartment in order that the family may have easier access with small children;
• Adds that this family, arranged to stay from the 28th of April until the 5th of May 2007 with half-pension, which means breakfast and dinner were inclusive. For dinner, the guests may opt for two restaurants—the Tapas or Millenium even though the food is identical at both. The selection of which is a matter of distance to the apartment;
• In this case, it is rational to choose the “Tapas” as it is around 100 meters from their [McCann] apartment as opposed to the “Millenium” which is about 600 meters from said place;
• From the restaurant, it is possible to see part of the apartment front, which includes the lounge of the McCann apartment. The room where the children slept, is completely out of the vision of anyone who may be in the “Tapas” bar;
• Therefore, the best solution would be to leave the children in the parent’s bedroom or in the lounge area, where it would have been easier to facilitate the watching of the locale in question from where the parents dined;
• A “baby sitting” service, also available, runs from 19H30 to 23H30 and the witness affirms that such service are free to guests;
• He does not understand why the McCanns did not request this service, as it is free of charge;
• Prior to the disappearance, he had no contact of any type with the family and only knew them as one of hundreds of other guests who frequent the complex;
• In regards to the disappearance, on the 3rd of May, 2007, he remembers that around 22H00/22H15, he received a telephone call from the receptionist—Helder, who informed him that John Hill wanted to speak to him urgently in regards to a child who had gone missing and that the G.N.R. who had already been contacted, had yet to arrive. He added that he had already called them various times and was told that they would arrive as soon as possible as they were taking care of a robbery in Odiaxere. The receptionist asked whether he could contact the P.S.P., but he told him no, as this area was covered by the G.N.R.;
• Given the circumstances, the witness immediately left to the complex to assess the situation;
• He reached the locale, 15 minutes later, went directly to the reception, where the G.N.R. had already arrived and were collecting a deposition from Gerry McCann;
• The witness then went to the apartment, where he found a number of people, and noticed that there was no sign of attempted robbery or of forced entry;
• States that he heard in the area that the mother had not left the blinds open and would always shut the blinds when she left the apartment. He did not notice anything abnormal in relation to the residence or the immediate area;
• The witness affirms that the complex does not have any type of security, or CCTV;
• Affirms that at no time did he notice something or someone out of the ordinary/suspicious, concerning the children;
• The witness was asked a copy of the booking/room list outlining all the elements/reservations made by the guests and the family in question which is available immediately following this statement;
• Witness affirms that he nothing else to record that could help the investigation.


Processos

Volume II

Pages 341- 343


Jose Duarte Nunes de Oliva Novo

Date/Time: 2007/05/07 11H00
Account Manager/Accountant
Portuguese

• Since the age of 18 has worked in the tourist complex known as the Ocean Club, situated at 44 Rua Direita, Praia da Luz, Luz, Lagos, as an accountant. The locale of his work is in the offices of the reception in the aforementioned complex;
• Relative to the investigative facts, the witness notes that on May 03, 2007, (Thursday), at around 23H00, finding himself at home, in the urbanisation Ramalhete, Casa H, Praia da Luz, Luz, Lagos, situated close to ht e complex area already mentioned, he noticed “much movement and traffic out of the ordinary,” outside (frequent passing-by or vehicles and individuals) for the hour in question. For this reason, he went to lookout his window. He came across a work colleague—Joao Carlos Batista (maintenance chief of the complex) who told him what had happened. Joao told him that a child had disappeared. Said child was lodged at the tourist complex;
• He assumed that the child would appear momentarily and returned inside his home where he stayed until 08H00 the following day (04 May 2007);
• On that following day (04 May 2007), at around 08H00, the witness’ supervisor (Robin Crossland) went to his home, asking him to compose a document in Portuguese relating to the missing female child from her apartment so that it could be distributed to the immediate areas;
• It was at this moment when the witness understood the gravity of the situation, having been informed that the missing child had not been found since 22H00 the following day (03 May 2007). This child was female, her name was Madeleine, she was three years of age, of British nationality, and was lodged, together with her parents and siblings, in an apartment block 5 (water side gardens) in the Ocean Club establishment;
• The witness upon arriving at work immediately began working on the aforementioned document translated into the English language and was handed over by Robin Crossland;
• The witness did not know the minor in question or the rest of her family or group and only saw Madeleine and her family after the disappearance in media outlets;
• The witness clarifies that on the day of the disappearance, he carried on with his normal routine, and that around 09H30 reached his office, having lunch at around 13H00 and 14H30, returned after that, and stayed there until 18H00;
• Prior, he went to Portimao in his car, where he met his mother for an appointment/consult with the Alvor Hospital. He returned alone around 21H30, after having dined in Alvor and stayed at home until the next day;
• Relative to the facts of the investigation, the present witness only knew of the events from what he heard from media outlets and from conversations with his colleagues;
• He has nothing else to add than that which has been stated referring to the fact, as already recorded, said child accompanied her parents on holidays, together with her siblings;
• He is not aware of any suspicious activity, directly or indirectly related that could help the investigation.

Processos

Volume II

Pages 344 - 345


Maria Da Graca Guerreiro Alao Goncalves

Date/Time: 2007/05/07 11H00
Record (book) Keeper
Portuguese

• Serves as a record (book)-keeper in the Accounting Office of the Ocean Club complex in Praia da Luz since 1985;
• States that her functions related to all accounting services of the complex, but primarily focus on the payment of accounts;
• Does not have any direct contact with the guests, as when payments are made, they are not made directly to her;
• Does not know Madeleine’s parents, nor the child, as she has already noted, she has no direct contact with guests;
• States that for as long as she has been employed [with the OC], there have been break-ins into the apartment—the most recent of which occurred on April 16, 2007, into an apartment in block 5 L, where a plasma was stolen, credit cards and a mobile telephone from the respective guests;
• The robbery was carried out when the guests had left for dinner shortly after having checked-in and left their baggage in the room;
• She remembers that she was told that no windows or doors were forced and that the guests had left the door locked, but she is not absolutely sure;
• She states that she was never told of any suspects or whether and of those that committed the crime had been identified;
• Is not aware of an strange/suspicious individuals in the interior or exterior of the complex during her entire service to the resort. She adds that she has never been questioned about the type of guests that frequent the resort, but that only some friends have asked her if there was work to be had in the cleaning sector of said establishment;
• On the 3rd of May, 2007, she came to work as normal, at 09H30, left at 13H00, having gone to lunch at home in Lagos and returned at 14H30;
• In this period, she does not remember having seen any individual or vehicle that caught her attention;
• At round 18H30, she left work and went home and again did not see anything out of the ordinary or suspicious in the interior or exterior of the establishment;
• She became aware of the facts the next day, Friday, via a colleague of hers.


Processos

Volume II

Pages 346 - 349


Marina Paula Raposo Baptista Castela

Date/Time: 2007/05/07 11H10
General Governess
Portuguese

Concerning the issue of the process said:
. That she comes to the process as a witness;
. That she has been an employee of “The Ocean Club” for about 20 years, being actually responsible for the “Department of Hygiene and Comfort” of all the apartments in the tourist complex. She is responsible for the apartments with the exterior areas, pools and communal areas (gardens and others) being the responsibility of other departments;
. In this form, and for a better understanding of the organisation of the tourist complex, whose structure has already been explained;
. The deponent further clarifies that practically all the apartments of the tourist complex and privately owned, and the Ocean Club just manages them. For this reason, the complex works with various travel agencies which contact them to rent apartments with certain features/options made b the clients;
. Concerning the McCann family, she remembers that after reading the booking list for check-ins for the 27th, this family had contracted with the Mark Warner travel agency. This agency informed that tourist complex that for that family they needed a type T2 apartment, as they were a family of 5, not specifying the number of children nor their ages;
. She further adds that the respective travel agency contacted and activated the “CHILD CARE” service. This service is composed of employees of British nationality, who are installed for their length of service in the tourist complex. On the eve of check-in, this service is directed by the administration of the Ocean Club with and end to collecting the key to the respective apartment. Given that this service is related to the travel agency, it is they who give the keys to the guests, and not the “Ocean Club.” This service is who was responsible for the placement of children’s beds in the rooms. The deponent further states that her responsibility is the hygiene of the apartments, not touching the children’s beds, as it is the CHILD CARE service which effects the changing of bed linens of these same beds;
. On these terms, aided by the list which she was given as to the program of cleaning mentioned previously, she remembers that the McCann family, arrived to the apartment on the 28th of April with their check-out date booked for May 05;
. During the stay, as with any other client, the cleaning is carried out on Mondays, Wednesdays and Fridays. The collection of rubbish is carried out on Tuesdays and Thursdays with Saturdays being the day were a deeper cleaning is carried out. Referring to block 5 where the McCann family lodged, the person responsible for cleaning there is employee Mara Julia Serafim Da Silva; also being an aid to the preparation of the apartment before check-in for new guests. Before the McCann check-in, Maria Julia had aided Dina Maria Does Reis Rocha as she was more available;
. Before the preparation of the apartment, she was totally unaware that children were booked for that apartment. Only by coincidence, precisely at the moment in which the employees were preparing said apartment, the CHILD CARE elements proceeded to place the children’s beds (cots). It was only at this moment when her department took notice that children would be staying there;

. With the aim of explaining her routine, she states that employees arrived at 10H00 and the deponent takes from a safe in the laundry room, the keys to the apartments where they are scheduled to clean that day, and hands them to the respective employees. At the end of the work-day, shortly after 18H00, they reunite in the laundry-room in order to hand over their respective keys;
. There is a preference to clean those apartments with children guests in the morning, with the rest being reserved for the afternoon;
. She refers that along with her and the clients, the Ocean Club reception and the maintenance department have the apartment keys, with the function of the department to fix various things that the apartment may need;
. States that the entire department finishes work at 18H00, but at that time of the facts were not to be found in the immediate areas. She further adds that during the previous days, she did not notice anything relevant which called her attention, nor any one strange. She also states that the proper characteristics of the Tourist Complex make her constantly come across various people, who are related to, or not related to, the complex, without any control of access;
. In ending, questioned, she refers to her department, which is made up of 28 employees whose names are listed in this act which the deponent has handed over, duly initialled. Of these, 19 are actual staff, with the rest being contracted employees (proceeded by the numbers 88, 86, 87, 89, 71, 92, 100, 60 and 90) only for the periods of major influx (the duration of contract could vary between 7 and 8 months) despite which they have maintained a professional relationship for many years, with the exception of employees proceeded with the numbers 88, 89 and 60 who have gained a contract for the first time, this year with the complex;
. And nothing further was said. She has read the statement, finds it in conformity and signs it;
. The document is duly signed by me, Tony Almeida, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 353 - 354


Teofilo Manuel Furtado Castela

Date/Time: 2007/05/07 11H15
Administrative Services Manager
Portuguese

Concerning the issue of the process said:
. That he comes to the process as a witness;
. That he is en employee of “The Green Trust, Inc.” since 1987, the business which is engaged with the administration of the tourist complex “The Ocean Club”;
. That his work area is in the tourist resort situated on 44 Rua Direita, a local which is 500 meters in distance from the apartment where the English child named Madeleine disappeared;
. Questioned, responded that he became aware of the child’s disappearance on Friday, May 04, in the morning, through communication with his work colleagues, after arriving at his office;
. States that until the date of the disappearance of the minor he had never seen an image of said minor or of her family, parents and brothers, who he only came to recognise with the various disclosures made by social communication organs;
. For this reason believes that he never came across them [McCanns] in the resort, since their arrival, or if he did, he did not pay attention;
. States that in the role of his functions it is not customary to establish contact with the tourists lodged in the resort;
. Questioned as to whether in past times he noted or was aware through communication with colleagues of the resort that a strange person/persons
Were seen around the resort, or asked strange questions about the tourists and children who accompanied them or about the proper installations of the resort, the deponent states that only an employee named Bernardino Silva, told him on Friday, the 04 of May, that the day prior, the date the child went missing, that he saw a strange individual around the resort;
. The deponent does not remember any details of what that employee told him but knows that the same employee was already questioned by the Judicial Police regarding these facts;
. Asking, the deponent states that of all the employees that work in the resort and whom he knows, he had no knowledge that any one of them has criminal or social problems.
. The deponent is not aware of situations where the employees of the resort have brought strange people into the aforementioned place;
. States that only since March of this year, more than 50 new employees were admitted, and does not have any idea regarding these new people;
. Regarding other strange situations that could have happened in the resort, like for example, robberies in the interior of apartments, the deponent states that there have occurred some but that he does not know of any recent situation;
. the deponent states that since the disappearance of Madeleine until today, he has not heard anything which could help clarify the motive for the disappearance, and like this, he has no more information that could help to this end.
. And nothing further was said. Having read the statement, he finds it in conformity and signs it;
. The document is duly signed by me, Luis Miranda, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 355 - 356

Silvia Maria Correia Ramos Batista

Date/Time: 2007/05/07 11H20
Maintenance Services Director
Portuguese

Concerning the issue of the process said:
. That she works at the Ocean Club since 03/03/1996, having exercised this time in the function of receptionist—for around one year and a half, Reception Manager—for around three years and since this year to the present date, Director of Maintenance Services;
. That the function of Director of Maintenance and Services she is responsible , in the area of services the hiring of people, and in the area of maintenance is responsible for the admission of employees and for the good functioning of all the machinery that composes the Ocean Club, principally, in the apartments, pools, gardens, fending, etc;
. As concerns the admission of employees, this is done in the traditional way, or is, when the need for an employee is determined in an area, the situation is commented on between the various people responsible and the rest of employees;
. Generally, it is an existing employee or other who indicates that they know of someone, in the majority of cases, resident in Lagos;
. In whatever the case, there is always a labour contract made with the employee, for a minimum of six months, and a file exists of said employee which contains identification details of said person and information regarding previous professional practices;
. An exception is made when a business in contracted to carry out a service and whose business is responsible for the employees, those being in the meanwhile accompanied by that who is responsible for works and maintenance, Mister Joao Carlos Silva Batista;
. She is aware of that which occurred in the Ocean Club resort and is aware of the disappearance of the child, around 22H30 on the 03 of May, 2007, following a telephone call from her Administrator George Robin Crossland;
. She immediately went to the Ocean Club resort, and already there were the GNR, and a search was immediately carried out throughout the resort with e search being carried out by many residents and employees of the Ocean Club;
. That on the date 03/05/07, her workday began at 09H30, having entered in the Ocean Club, through the Club Zone, having walked around the pool area and prior to that the other pools;
. At around 13H00, she went to lunch in Lagos, together with her husband, Mister Joao Carlos Silva Batista, and returned around 14H30;
. That around 18H00 she left the Ocean Club resort, having returned to the same, as a result of the circumstances already described, at around 23H00;
. That during the day 03/05/07 she did not detect nothing abnormal or different on this day;
. That she also was not told of any abnormal situation which happened;
. That after the happenings and in conversation with the rest of the employees and Ocean Club management, nothing was related to her or commented upon regarding the situation that was abnormal, namely the presence of strange people in the resort;
. That the Ocean Club resort does not have a CCTV system, nor policing of the resort district;
. And nothing further was said. Having read the statement, she finds it in conformity and signs it;
. The document is duly signed by me, Helder Carmo, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 357 - 359


Joao Manuel Marreiros Viana

Date/Time: 2007/05/07 12H20
Computer Operator
Portuguese

Concerning the issue of the process said:
. That four about 20 years has worked in the tourist resort known as the Ocean Club, situated at 44 Rua Direita, Praia da Luz, (Luz, Lagos), having exercised his function of computer operator, and his normal office location is in the reception of said establishment (at the address indicated earlier);
. relative to the investigative facts the witness clarifies that on May 04, 2007 (Friday), at around 09H20, he was already at his work location, and was informed by his colleagues that during the previous night (03 May 2007), at approximately 21H30, a child of the feminine sex, three years of age, of British nationality, who has lodged with her parents and siblings in an apartment “water side garden”, block 5, apartment A in the Ocean Club report, had gone missing from the interior of the same;
. Questions, the deponent states that he did not know the missing child not the rest of the family of the same, and only saw Madeleine (her name he got from his colleagues) and her parents and siblings, after the disappearance, in media outlets, who divulged the situation;
. Questioned, the deponent clarifies that on the day of the disappearance of Madeleine, he completed a normal day, that around 09H20 arrived to his office, having interrupted for lunch between 13H00 and 14H30, and returned there where he stayed until 18H30. Following, he left for home, where he stayed until the next day;
. Questioning the deponent, he clarifies that his home, situated on the Municipal Road (direction of Espiche-Luz), House 100 Name, in Calicos da Luz (Lagos), distance from the office around 1500m;
. That after having got home, there he stayed until the next day, with a friend, conforming to what was explained earlier;
. Relative to the facts of the investigation in the present inquiry, the deponent only knows that which he heard from media outlets, and also in conversations with his work colleagues;
. As with the above, he has no useful element regarding the facts of the investigations, nothing more to add with the exception of what has already being written, referring that, conforming to what he was previously told, said child accompanied her parents on holidays in the resort where he works, together with her two siblings of two years of age;
. That he has no knowledge of any type of situation that is considered suspect that could he directly, or indirectly, related with the facts of the investigation in the present case;
. And nothing further was said. Having read the statement, he finds it in conformity and signs it;
. The document is duly signed by me, C. Domingos, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 363 - 364


Maria De Fatima De Jesus Morgado

Date/Time: 2007/05/07 12H35
Cleaner
Portuguese

Concerning the issue of the process said;
. That she comes to the process as a witness;
. The deponent is an employee of the cleaning sector in the Ocean Club establishment, which functions she began in April of the current year, for which she effects daily cleaning of the rooms located in block 6. She adds that she begins work at 10H00 and finished around 18H00;
. Concerning the week she clarifies that it was a calm one, and she observed no incidents or strange movements of individuals in the area surrounding block 6, located very close to the block of apartments where the facts occurred, now under investigation;
. Because she is asked, states that, also, she did not observe any situation worthy of register in the interior of the apartments of this block, where she works;
. She further adds that the zone of the establishment whet block 6 is located, is close to the public passage zone, where various people pass daily, residents of local houses, and the path to the beach;
. On the Friday past, when she arrived at the establishment, she noticed a big police contingent, and a big block of people who were concentrated close to an apartment in block 5. At the time, she believed that a robbery had taken place in the said place, and left for the laundry room of the establishment where there are lockers which hold the necessary equipment needed to carry out her daily work. After having arrived at this place, she learnt of what had occurred, and saw the picture of the minor who had disappeared. At this point, she was asked to accompany en element of the GNR to the apartments in block 6, with the aim to seeing the interior and verifying if the minor could be found there;
. As to the family McCann, the deponent states never having seen them, and did not, for the record, have any contact with them;
. That she has nothing more to add to the statement which could be considered relevant to the discovery of facts;
. And nothing further was said. She has read the statement, finds it in conformity and signs it;
. The document is duly signed by me, Pedro Florindo, an Inspector with this Polícia Judiciária.
Processos

Volume II

Pages 370 - 371



Luis Felipe Monteiro Ferro

Date/Time: 2007/05/07 13H00
Maintenance Worker
Portuguese

Concerning the issue of the process said;
. That he comes to the process as a witness;
. That he is employed in maintenance in the Ocean Club resort since March of 2006;
. That in this resort he is charged with maintaining the pools and all that is related to the lodgings;
. That in the sequence of his functions he circulates the resort, without restrictions, knowing it reasonably well;
. Questioned, states that he is aware of the missing English child whose name is Madeleine, a situation which he became aware of on Friday, the 04 of May, after the notices were released in the media;
. States that on the day of the disappearance of this child he worked at the resort until about 15H30;
. Questioned, the deponent states that in the scope of his functions and the day before the disappearance of the child, he only came into contact with the mother of the same, whose name he does not know;
. This happened on Tuesday, the first of May, in the sequence of a service that he had to carry out in the apartment where this family was staying, also known as Block G5, Letter A;
. This serviced was carried out between 10H00 and 11H00, together with his colleague who is named Mario, and consisted of the repair of a blind in the room of the parents of the minor;
. In this sequence, the deponent and his colleague also taught the mother of the child how to operate the washing machine;
. The woman in question was alone in the apartment;
. The only places of the apartment where the deponent and his colleague entered was the kitchen and the parent’s bedroom;
. The deponent states that short of that service does not know of any other work carried out in the apartment since the arrival of that family in the resort and the disappearance of the girl;
. Questioned, the deponent states that days before the disappearance of the little girl, no one spoke to him strangely about the tourists, the children which accompanied them or other facilities of the resort. He also did not hear conversations of this nature with other persons;
. Regarding the presence of people or persons which presented with a strange conduct near the resort, in the past with special attention to the disappearance of the child, the deponent states that he noted nothing abnormal;
. States that only about four months ago he noticed the presence of three gypsies close to a resort warehouse, situated close to the Millenium Restaurant, who were taking existing firewood from there;
. The deponent knows that in that resort zone, as it is a zone of warehouse and also little traffic, it is frequented by individuals of gypsy origin looking for scrap;
. Various robberies have already occurred in this zone and the deponent is of the conviction that the authors of these crimes are individuals of gypsy ethnicity whose identification he does now know;
. Questioned, the deponent states that since the disappearance of the girl Madeleine, until today, he has heard no commentaries that could help clarify the motive for the disappearance, and as this, does not have more information that could help to this end;
.And nothing further was said. She has read the statement, finds it in conformity and signs it;
. The document is duly signed by me...

Processos

Volume II

Pages 372 - 373




Bernardino de Abreu Pereia da Silva

Date/Time: 2007/05/07 13H00
Maintenance Worker/Driver
Portuguese

Concerning the issue of the process said;
. That he comes to the process as a witness;
. The current deponent affirms that he exercises maintenance functions for about one year, but that he actually serves as a driver;
. In relation to that which concerns the facts which are no being investigated, the current deponent affirms that, he never once had any type of contact with this family, as is the case with hundreds of others who frequent the establishment;
. Affirms that he only learnt of the disappearance of the child when he arrived to work, on Friday, the 04th, around 14H30, and saw the police body which surrounded the place, having been previously informed of the events by his colleagues;
. Affirms that at no moment, did he notice the presence of someone with an abnormal comportment, with regard to the children, or something else which appeared to be of suspicious nature;
. The current deponent affirms that, in informal conversation with the inspectors of this police (DIC Portimao), he reported a situation, that at the time seemed abnormal, but that these facts were already investigated, having been previously determined that there was no relevance for the present investigation;
. The question made, responds that from this moment, he only learnt of the facts which are currently being investigated;
. The deponent affirms that he does not remember any element which could help uncover the relevance for the investigation;
.And nothing further was said. He has read the statement, finds it in conformity and signs it;
. The document is duly signed by me....


Processos

Volume II

Pages 383 - 387


Kirsty Louise Maryan

Date/Time: 2007/05/07 14H30
Child Educator
British (translated by Robert Murat)

Concerning the issue of the process said;
. That she comes to the process as a witness;
. States that she does not know the Portuguese language and is accompanied by interpreter, Robert James Queriol Murat, translator;
. That she has been in Portugal since the 21st of March, the date in which she began work, of this year, in the establishment known as the Ocean Club, situated in Praia da Luz, in Lagos (Algarve) where she works as an infant educator in the aforementioned establishment, conforming to a work contract previously signed in London. Clarifies that, last year, she began her work in this establishment where she has worked from July to October. The deponent further clarifies that in the period between 21 May 2007 and 07 May 2007, she worked with children between the ages of 6 and 10, known as the ‘Junior’ group, which is made up of 7 children of both sexes;
. States that her hour of work is very flexible, rotating and coincides with the weekly plan of the children’s activities. Because she is asked, she clarifies that she had formal training in England, for two years, in order to exercise her child educator functions;
. The deponent further clarifies that the Junior group does not find itself subdivided from the other groups, in that, at this moment, there are not enough children that permit it;
. relative to the facts of the investigation the witness clarifies that in her daily schedule mentioned she only, on one occasion, had contact with Madeleine McCann, for about 30 minutes—who was treated as Maddie—in that she had to substitute for her colleague, who, at that time, was responsible for the group whose name is Emma, as she had to go to the Tapas to take care of the refreshments of Madeleine’s group. For this, the deponent had the charge of accompanying that group towards the beach until the MiniClub where they stayed for a few minutes, and from where they left for the restaurant, mentioned above, in order to have dinner. She clarifies that when Madeleine ate her food, her parents were close and accompanied her;
. Questioned, she states that Madeleine McCann related to the group of children “MiniClub” who are supervised by a colleague of hers, whose name is Amy, and who coordinates her workers, for who she only knows first names, Cat and Emma, employees who worked with the group during the week in question, from 29 April to 04 May, 2007;
. Questioned, she states that the minor in questions appeared to her a calm child, happy, but quiet. States that Maddie was a very pretty child, notwithstanding, she did not stick out for this fact. However, she furthers that the same child, from what she saw, was a child who did stick out, precisely as she was calmer and shier that the others;
. Questioned, she furthers that she had no contact with [Maddie’s] parents;
. That on the 03 of May, 200, at around 22h30, after having left the apartment where she is living, close to the establishment mentioned, together with two more colleagues, also residents there, whose name are Leanne and Sarah, she found her colleague Amy. That during their discussion she was informed that Madeleine McCann had disappeared and that they were looking for her. For this reason, together with her colleagues, they also began searching for Madeleine McCann;
. That during the search she carried out, together with her colleagues (employees of the Ocean Club) others were also participating from the establishment ion question;
. Subsequently, she cannot precisely state the hours but indicates that at around midnight, she noticed that the locale also consisted of local authorities who were taking notice of the occurrence and initiating respective measures for this type of situation;
. Questioned, the deponent states that the searches made by elements of the Ocean Club terminated around 04H00 on the following day, 04 May, 2007, to negative results. That morning, close to 08H30, the began searching anew in the complex, and the deponent was with a group who looked for the child in a part of the tourist complex;
. Questioned, the deponent states that she did not have direct contact with the minor at issue, Madeleine McCann, and is not aware of her habits or that of her parents, nor was she told about any strange situation regarding the child or f another period of time in which she worked in Portugal;
. It was about one week ago, on a date for which she cannot be precise, while she was accompanied by her friend Leanne, and going in the direction of her residence, on a street located close to the building where she lives, when they were cornered by an individual who passed by them, very slowly, at the wheel of a vehicle of make and model she did not know but the time but it did not seem recent. At passing, the individual invited them for a beer, to which they quickly declined. She adds that she did not pay the individual much attention, so that he would not continue to bother them, but this fact only allowed her to retain his physical characteristics—he had short, black hair. Urged, she states if she was confronted by this person or his photograph, she would not be capable of identifying him. That she did not observe any other characteristics signs of the individual like the vehicle that he drove. A few days later, in conversation with her colleagues, Leanne, Cai and Rhiannon she was told that an individual in a white commercial vehicle, had cornered them. That in none of these situations was it possible for Leanne to capture the license plate of the commercial vehicle mentioned above. Questioned, she states that she saw never saw the above referenced individual again;
. Questioned, the deponent states that beyond this situation, on another occasion, an event caught her attention. An individual of the male sex, in Praia da Luz, next to a café, whose name she does not know, was playing a guitar until the day of the facts, now under investigation. on the night Maddie disappeared and while she was involved with a group searching, mentioned prior, they encountered a vehicle, whose make and model she does not know, of while colour, commercial, parked on top of a hill, where, she cannot identify. At this point, some of the group elements banged on the window of the vehicle and the back doors and saw the person who habitually played the guitar on the beach. He was covered with blankets, reading a book and drinking a beer, with the help of a flashlight. Questioned, they did were not able to observe in detail the interior of the vehicle. She add that the individual was asked whether he had seen a minor of about four years of age and the same responded, jocularly, that on that night, no one knocked on the doors of his vehicle;
. For the reason she was asked, she state that she never spoke to anyone who were not her colleagues, regarding the children with whom she worked;
. Adds that she has no knowledge of any type of situation which she finds strange and/or another which could be directly or indirectly related to the disappearance of Madeleine McCann;
. Nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me, Pedro Florindo, an Inspector with this Polícia Judiciária

Processos

Volume II

Pages 389 - 391

Maria Francisca de Jesus Viegas

Date/Time: 2007/05/07 16H20
Cleaning Supervisor
Portuguese

Concerning the issue of the process said:
. That she comes to the process as a witness.
. Questioned, states that, it has been about 22 months since she had been employed by the resort the Ocean Club on Praia da Luz;
. Specifies that, since the beginning, , she exercises her functions of cleaning supervisor, and that her specific competencies relate to the coordination of the laundry room services, like, for example, the coordination and supervising of the work carried out by the different cleaners;
. More specifically, her work-day begins at 09H30 until 18H00, every day of the week, with interruptions from 13H00 to 14H30 for lunch. During the week she has, the witness notes, the right to a day and half of free-time when there is less work. For this fact, there is no certain day on which she is ‘off work’;
. Because she was questioned, she clarifies that, as a rule, she begins her work activities in the laundry room, located next to the Tapas restaurant, where she arrives around 09H30. However, by request of the cleaning supervisory staff, it is sometimes necessary to go to apartment blocks in order to provide missing materials (products and clothing);
. States that the keys to the apartments are kept in special safes and are given to the staff during the morning in order to carry out their cleaning duties;
. But states that each cleaning worker is assigned a block of apartments and are responsible for the cleaning therein;
. Those same people are aware of the rules in carrying out their duties alone;
. Because she is asked, she responds that during the lunch period, she leaves for her home and knows that the majority of cleaners, in that time frame, are installed in the laundry room.
. After the days work, they return the apartment keys to the manager responsible who, as she already mentioned, after confirming that they are all there, deposit them in the security safe;
. In the installations of the laundry room there is only one copy of each key, corresponding to each apartment, and that they are likely deposited with the reception;
. As regards the specific facts of the investigations, she states that she has nothing further relevant to add;
. This, she confirms because in carrying out her professional functions, she did not come across the McCann couple or their children. She states she never saw them;
. Because she is asked, she responds that the apartment occupied by the family was assigned to cleaner Maria Julia, who never mentioned anything strange in that interior, or any situations that were not normal or unpalatable;
. She mentions that in the days preceding the disappearance of Madeleine se did not notice and individuals or strange movements in the tourist resort, nor did she hear and commentaries to this fact;
. She left to the Garden Section, in order to carry out her duties at the second block. She completed this work at around 20H30, and following, left for the Ocean Garden in order to begin cleaning blocks 3 and 4;
. She finished this work around 21H20, and left for home, where she stayed the night, alone;
. She has known of the facts (from a colleague), since Friday morning, 04 May 2007, when she showed up for work;
. She remembers that, that morning, all the cleaning employees were involved in searches in the apartments corresponding to their areas of action;
. But in this they were always accompanied by an element of the GNR;
. She has no knowledge of other elements that could help contribute to the good of the investigations;
. And she said nothing further. Read, she finds it in conformity and signs
. This document is read, reviewed and found in conformity, and will be duly signed by me, Raquel Neves, an Inspector with this Polícia Judiciária

Processos

Volume II

Pages 392 - 394

Maria Julia Serafim da Silva

Date/Time: 2007/05/07 16H45
Cleaner
Portuguese

Concerning the issue of the process said:
. That she comes to the process as a witness, manifested by her intention to make declarations in order to clarify the facts of the present investigation;
. The question made, she informs that she has been employed as a cleaner for 13 months in the Ocean Club. Together, and in the same department, she works with her daughters, Fatima Maria and Dora Isabel;
. Regarding her functions, she clarifies that she is the person responsible for cleaning block 5, and more specifically, apartments A, B,C, D, H, I, K,L, M and P, and can conclusively affirm that when the minor disappeared, only the apartments A, B, D, G, H and K were occupied. She states also that she is the only employee who cleans these apartments. In the preparation of Apartment A, that one in which the McCann family stayed, was prepared by the deponent with the help of her friend Dina, the previous Saturday, the 28th;
- She remembers that when she was preparing the apartment, she only received indication that it would be occupied by 5 people, not knowing children would be part of this. At that precise moment when Dina was helping her prepare the apartment,, elements of the Mark Warner business entered and proceeded immediately to place two children’s cots. It was only at this moment when she became aware that children would be staying there;
. The question made, she says that a third party placing the cots in the room is normal. Moreover, she says that only when apartments are reserved through the Mark Warner agency, it is they who are responsible for the placement of beds. On the other hand, when other travel agencies book the vacation, children’s beds are taken care of by the Ocean Club;
. In regards to her duties directly related to the apartment, she states that the last time she entered there was on the Wednesday, the day before the facts, more precisely on the 02 of May, where she carried out cleaning. Questioned, says that contrary to what has been established, on Thursday, the 03rd, she was doing something else, and did not have the opportunity to pick up the rubbish bags;
. She remembers that when she entered the apartment (A), on Wednesday, that inside she came across the parents. After being allowed to enter, she carried out her work, as they had already left. While she was there, she did not come across any child, supposing that they were in the crèche;
. During the time she carried out her work, she remembers having seen, given the scenario presented, that the couple slept in the room opposite the entrance way, where she came across a children’s cot. This room gives access to an exterior garden which is called the ground floor, and to a veranda. In the room closest to the door of the apartment, there was a bed pushed to the wall (where she assumed the missing child slept) and a second cot. All these beds were ‘messy’ and this told her that they had been used. She states further that in the room closest to the door, was another bed, which was not used;
. On the Friday following, the day after the disappearance of the child, she states that due to the police activity, she did not clean Apartment A;
. Questioned, states that on the days preceding the facts, she only entered the apartments to carry out her duties, and did not come across any element/object or strange fact that called her attention and which could be directly related to the disappearance;
. In the same vein, she states that she did not notice any element/person who presented with a strange comportment;
. Ending, she states that her hours of work begin at 10H00, terminating at 18H00, when she returns to Lagos, where she resides;
. And she said nothing further. Read, she finds it in conformity and signs
. This document is read, reviewed and found in conformity, and will be duly signed by me, Tony Almedia, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 395 - 396

Maria Bernadete Calado Gloria

Date/Time: 2007/05/07 17H00
Supervisor
Portuguese

Concerning the issue of the process said;
. That she comes to the process as a witness;
. That she is an employee of the Ocean Club resort for 17 years;
. That her function consists of supervising the work of the maintenance employees;
. That in carrying out her duties, she inspects the resort and has access to the living areas that comprise it;
. Questioned, states that she only became aware of the missing British child whose name is Madeleine on Friday, the 4th of May, in the morning, when she began work;
. That on this morning, the witness sin question together with elements of the GNR, and another man whom she did not know, searched various apartments in block 5, looking for the little girl;
. The witness states that, in the function of her duties, she did not have any contact whatsoever with any member of the family of the missing girl or with the child in question, prior to the 3rd of May, the current year;
. States that even though she may have passed by one of them in the resort, she only truly recognised them after the disappearance, following the images exhibited in newspapers and the television;
. Questioned is in the recent period she noticed or had knowledge of events that between functionaries or clients of the resort and strange people or persons who may surrounded the resort or asked questions regarding the tourists or the children that accompanied them or the proper layout of the resort, the deponent states that she has no knowledge of any such situations;
. Questioned, the deponent states that of all the functionaries she knows in the resort, she has no knowledge that any of them have problems of a criminal nature or problems related to vices;
. The deponent has no knowledge of any situations in where the functionaries of the resort have brought strange people into the installations of the same;
. Regarding other strange situations in the resort, there have been for example, some robberies in the interior of the lodgings and the deponent says that some have already occurred although she has no memory of any recent ones;
. The deponent states that since the disappearance of the little girl Madeleine until today, she has not heard any commentary that could help clarify the motive for the disappearance and has not further information that could contribute to this end;
. Nothing more said, Having read the statement, finds it in conformity and signs it;
. The document is duly signed by me, Luis Miranda, an Inspector with this Polícia Judiciária

Processos

Volume II

Pages 397 - 399


Shinead Maria Vine

Date/Time: 2007/05/07 17H25
Nanny in the BabyClub, Mini Club and in Toddlers 1 and 2
Portuguese (translated by Robert Murat)

Concerning the issue of the process said;
. That she comes to the process as a witness;
. Due to the fact that the witness is of English nationality and does not command the Portuguese language, the present statement is taken in the presence of Robert James Queriol Eveleigh Murat, a translator.
. The question made, the present deponent affirms that she has been in Portugal since the 21st of March, of the current year, 2007, having arrived in order to work in the tourist establishment;
. She affirms that she exercises her functions of nanny in the Baby and Mini Club , with her primary function to those children until 11 months, and the second, to children between 3 and 5 years of age, and in the toddlers 1, for children between 12 months and one year and in Toddlers 2, for children with the ages of 2 to 3 and also the Junior Club (6 to 9) and Indyes (14 to 1);
. She affirms that she saw Madeleine McCann once when she arrived during the week, but that she did not know, as the deponent was working only with the Toddler group;
. She did recognise the family, as she was responsible for the twins, children of the couple and siblings of Madeleine McCann;
. Questioned, the deponent states that she did not notice anything abnormal in relationship between the children and the parents, when they came to pick up the twins, they seemed happy to see them;
. Refers that the hours of the club us from 09H00 to 12H30 and from 14H30 to 17H30 and is closed on Sundays, functioning only during the dinner hour;
. The question made, she affirms that guests can request “Staff" services where children are watched between 19H30 and 23H30. Madeleine’s McCann’s parents never requested this service even though it was free;
. She affirms that at around 22H45, a group of people entered the bar, looking for the child, and that is when she became aware that she had disappeared. It was at this point when she also began searching;
. Further adds that there is a procedure to follow in the case a child goes missing, but that she did not follow this procedures, and simply organised themselves into groups and began looking for the child leaving from the Tapas restaurant;
. The question made, she affirms being unaware of who called or what moment the G.N.R. was called and does not remember what time the GNR arrived at the location;
. Affirms that at no time did she notice the presence of anyone with a out of normal comportment, concerning the children, or anything else that appeared to her suspicious;
. She adds that the staff dedicated to the children total 15, and who work in turns between the hours of 19H30 and 23H30;
. Affirms that the distance between the apartment and the restaurant where Madeleine McCann’s parents ate was about 3 minutes by foot, but does not know which room Madeleine was in, if it was at the back or front of the apartments. From the restaurant one can only see the front (patio) window of the apartments;
. Further adds that Madeleine McCann’s parents, may have used the free service at dinner time, or may have also requested the presence of a baby sitter (paid service), and does not know the reason for why they did not do this;
. The current deponent affirms not to remember of any element which may reveal useful to the course of the investigations;
. And nothing more said, Having read the statement, finds it in conformity and signs it;
. The document is duly signed by me, Hugo Silva, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 401 - 403


Tiago Pires Luz da Silva

Date/Time: 2007/05/07 18H15
Assistant Maintenance Technician
Portuguese

Concerning the issue of the process said;
. That he comes to the process as a witness;
. Works in the Luz Ocean Club (LOC) for approximately three years and four months, always in the club maintenance service;
. This is his first job;
. Before this she completed the 9th year of school;
. Makes roughly 500 euros per month, and lunches in club with food that he brings from home;
. Has a fixed work schedule that comprises the hours of 09H00 to 18H00, with a break between 13H00 and 14H00 for lunch;
. Normally, he does not leave the establishment, having coffee with his work colleagues in the adult pool bar;
. His day-to-day work activities are placed next to the principal reception, the locale known as Palm Bay;
. When there, a receptionist records the service requests and it is his duty to set out to the domicile in question, along with the request, t carry out the work in question, which could mean pipe-repair, electrical, small repairs in painting, amongst others;
. The witness does not have a zone of work defined, and is sent to wherever it is necessary;
. Questioned, he states that he does not know the parents of little Madeleine, the little girl who disappeared, and who were lodged in Block 5, in apartment A;
. He also does not know any of the other elements who accompanied the group lodged at the apartment in question;
. He also does not know a date in which these people arrived to the club;
. Regarding this, he states that he did not effectuate any service in the apartment that they occupied, but knows that Luis and Mario, his colleagues, were sent there regarding a request to repair a blind and to give explanation as to how to run the washing machine. He assumes that the family of Madeleine was already there;
. After seeing a photograph of little Madeleine, he affirms that he never once saw that child;
. On the day of the disappearance of the child, that next morning (04/05/07) at around 01H23, he received a telephone call from the LOC reservations sector which he did not answer. He knows this because the number appeared on his mobile;
. When the telephone rang, he was sleeping and when looked at the ‘display’ of the mobile it looked as though what was recorded as the name ‘Relvas’, instead of ‘Reservations’, and thought it was a friend of his who often call shim at odd hours, already inebriated;
. It was around 08H20/08H30 of this same day when they called again—this time it was Nuno, his colleague, asking the witness to pay particular attention for a missing child—a 3 year old missing since yesterday, dressed in pyjamas, on his way to the LOC;
. On his way to work, he did not see observe anything that would help located the child;
. He went from Burgau to Luz, in his car, accompanied by this girlfriend who was also informed;
. Questioned, states that he did not notice, at any moment, someone with an unusual comportment, who could in some form, be related to the missing child;
. If any situation comes to light, he is perfectly aware of the procedure he needs to take, which is, the communication with the authorities, which he would carry out without reservation;
. Clarifies that he is at the disposition of the authorities for anything that is necessary;
. And nothing more said, Having read the statement, finds it in conformity and signs it;
. The document is duly signed by me … Jose Luisa, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 404 - 405


Ivo Roberto Gaudencio Guerreiro

Date/Time: 2007/05/07 18H30
Receptionist
Portuguese

Concerning the issue of the process said;
. That he comes to the process as a witness;
. That he is a functionary of the Ocean Club resort since April of 2006;
. That his location of work is inside the resort and limited to the reception, where he processes the entry of guests and all the paperwork related to that;
. That he works in turns, from hours 08H0-16H00, 16H00-24H00, 24H00-08H00, with days off on Wednesdays or Thursdays and Fridays;
. Questioned, states that he only became aware of the disappearance of the British child whose name is Madeleine, on Friday, the 4th of May, in the morning, when he arrived at the resort for work;
. The witness states that, in carrying out his duties, he did not have any contact with any member of the missing child’s family or with the child in question, on the previous day, the 3rd of May, of the current year;
. States that even if he had crossed with one of them in the resort, he only really truly saw their faces after the disappearance, after the images were exhibited in newspapers and televisions;
. Questioned whether in the recent past he has had knowledge through someone or other functionaries or clients of the resort of strange people around the same, who may have asked questions about the tourists or children or regarding the proper installations of the resort, to which he states that he has no knowledge of such situations;
. Questioned, the witness states that he is unaware if any of his colleagues that work in the resort have had any criminal problems or problems of vice;
. The witness does not have any knowledge of situations where the functionaries of the resort have brought strange people into the installations of the same;
. Regarding other strange situations which may have occurred in the resort, like, for example, robberies, the witness says he is not aware of any situation;
. The witness states that since the disappearance of the child Madeleine until today, he has heard nothing in the way of commentaries that may help clarify the motive for the disappearance and, does not have more information that could help contribute to this end;
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

Luis Miranda, an Inspector with the Polícia Judiciária.
Processos

Volume II

Pages 406 - 408

Pedro Louro Serrao

Date/Time: 2007/05/07 18H30
Reception Assistant Manager
Portuguese

Concerning the issue of the process said;
. That he comes to the process as a witness;
. Questioned, informs that he is a functionary of the Ocean Club since July of the year, 2005, with the duties of reception assistant manager. Clarifies that his post centres in the principal reception, open 24 hours per day, of the Ocean Club situated in the zone designated as the Palm Bay;
. Questioned as to his work hours, he clarifies that they are not normal, and are flexible, depending on the rest of the employees. In relating to days off, he says that he can never have a day off on Thursdays, nor on Saturdays, for these are the days for check-in and check-out of clients. Specifically, on the past 03 May, 207, day of the disappearance of the minor, he remembers that he finished around 16H00. For this reason, he affirms that he only learnt of what had happened the next morning when he arrived at work at 08H00;
. Remembers that at the time of the happenings, this being between 21H00 and 23:00 this past Thursday, he was accompanied by his girlfriend ***. Together with a friend of British nationality named *****, they decided to meet and go to Alvor;
. For this reason, when the disappearance occurred, he did not find himself in Praia da Luz;
. During the days which preceded the facts, he states that he did not notice any elements/individual/facts that called his attention;
. Clarifies that to carry out his duties, he is always in the reception, where he can leave for brief moments at certain opportunities;
. The question made, he says that habitually all the check-ins are made at the aforementioned reception desk. The other receptions are only for issues that limit themselves to the control of access of areas, pools and other similar equipment. This way, the clients are obligated to pass through the reception, without exception of the clients booked through the Mark Warner agency. This tourist operator, on the journey from the airport to the tourist complex, effects the collection of all identification and other from the tourists, and that subsequently, these elements are given to a functionary of the Ocean Club reception. In this way, the clients of Mark Warner do need to check-in directly with the resort reception. Only one individual is sufficient to effect the exit of an apartment, without the need for all users of the apartment to confirm their identity and exit. When he speaks of check-out, he states that this refers to the communication of departure of the apartment and not individual exit, with certification of the respective individuals (occupants);
. When they leave, all clients, including Mark Warner guests, must effect their exit in the principal reception;
. Reiterates what was said, referring that never noticed any suspicious element
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

Tony Almeida, an Inspector with this Polícia Judiciária.

Processos

Volume II

Pages 409 - 410


Pauline Frances McCann

Date/Time: 2007/05/07 18H35
Infant Educator
British (Translator: Robert Murat)

Concerning the issue of the process said;
. She works in the Baby Club in the Ocean Club resort in Praia da Luz, Lagos;
. States that she does know the Portuguese language and for this fact is accompanied by Robert James Queriol Everleigh Murat, with passport no. xxxxxx, resident in Casa Liliana, Rua do Ramalhate, Praia da Luz, 8600, and contactable at xxxxxxx;
. States that since 1999 she works as an infant educator and began working in Portugal in 2002 in various cities in the Algarve;
. She arrived in Portugal on the 29th of April and from this day has exercised her functions as an infant educator in various cubs, and since the 29th of April has worked in the Baby Club which is destined for children of ages four months to one year of age;
. States that before she arrived in Portugal, she already knew some Portuguese people, but that they never questioned her regarding the functioning of the LOC or regarding her functions;
. States that since her arrival or in England no one has questioned her regarding the workings of the LOC and much less about the Mini Club or about Madeleine, a situations she only came to learn about after the facts;
. Questioned, states that she also does not know Madeleine’s parents, and the twins did not frequent the Baby Club given their age;
. Questioned, states that there are parents who leave their respective children all day, every day of their holidays in the respective clubs and that this is normal inside the British culture;
. Questioned, states that she has no knowledge of any unfamiliar individual or any familiar individual demonstrating interest in the children or in their exterior activities or of anyone of the same who took photographs of the children;
. Questioned, responds that in the same apartment where she lives with the rest of her colleagues, nothing was ever mentioned regarding an abnormal or suspect situation;
. In respect to the disappearance, she states that she was shocked and that this is the first time it had happened for her;
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

Armenio Pontes, an Inspector with this Polícia Judiciária.

Processos

Volume II
Pages 412 - 414


Miguel Goncalves Da Costa Palma

Date/Time: 2007/05/07 18H40
Muti-purpose Operator
Portuguese

Concerning the issue of the process said;
. He works in the Ocean Club since 15/03/06 exercising his functions as a multi-purpose operator, but more specifically, in the area of maintenance;
. That his functions are exercised in all types of maintenance necessary for the smooth function of living quarters and apartments, namely, repairs of damaged materials, small repairs, etc;
. That prior to this, he worked as a Table Chef in a pension, in Fortaleza do Beliche, situated in Cabo de Sao Vicente, Sagres, where he worked for 13 years, until the time of its closing;
. That in finding himself unemployed, he applied to work at the Ocean Club, and at other locations;
. That after a bit, he was called to work in the Ocean Club to begin functions as a multi-purpose operator;
. That at the time, he signed a contract for a one year term, and it was renewed;
. That in his functions, he effects maintenance necessary for the entire resort of the Ocean Club, and that his charges are directed by the chief maintenance person. Mr. Nuno Conceicao, or in his absence, his work is written in service notes;
. That in the virtue of his functions, he has access to all the living quarters and apartments of the Ocean Club resort, with the exception of the private apartments, that although they are locate din said resort, the maintenance therein is carried out by the proprietors;
. That he begins his functions at 09H00, reuniting with the rest of his colleagues in the maintenance garage, and at that time service requests are distributed by the maintenance supervisor, or in his absence are passed between his colleagues;
. That his work day begins at 09H00 until 13H00 and from 14H00 to 18H00;
. That the keys to the living quarters and apartments are under the responsibility of the Ocean Club, and are found guarded in the interior of a safe which is in the Maintenance Garage, whose opening code is known by all maintenance workers;
. That the keys are only taken from the safe when it is necessary to carry out a service, existing in this instance a service request, which is registered in the name of the maintenance worker and indicates the time spent and which is handed over to the Director of Maintenance Services, Mrs. Silvia;
. That he has knowledge of the situation which occurred at the Ocean Club, referring to the disappearance of a child, having been informed via telephone by his supervisor at 18H00 on the 04/05/07;
. That after finding out what had happened, he arrived at work at 09H00, and was informed by the Maintenance chief to go to the block of apartments in the Ocean Garden, to collect with other resort workers, and to hand out pamphlets referring to the missing child;
. That the pamphlets were distributed all over the resort located in Luz, Lagos;
. That afterwards, some of them went to search next to the pools and field locales in the hope of finding the child;
. That after this he went to lunch and from time to time exercised service functions, having left for Lagos in order to collect material for the repair of a living quarter and toward the end of the afternoon went to paint a room number 26 – COT Garden, having terminated his work at 18H00;

. That in the day the child’s disappearance occurred, on 03/05/07, he arrived at work at 09H00, having realised some service requests, but does not remember the locales and refers to the fact that these are noted on the requests;
. In the afternoon, of this day, he was varnishing a room door, number 26 – COT Garden;
. Her terminated work at 18H20, and left the Ocean Club resort, heading for Burgau, in the company of a colleague, Tiago, and after that went home;
. That on 03/05/07 he did not see any situation that seemed abnormal or out of the ordinary, and the same was not commented to him by other colleagues;
. That he is a unaware of any detail or information regarding the disappearance of the child, nor does he have any information that could help in locating her nor does he know anyone would could turn over such information;
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

Helder Carmo, an Inspector with this Polícia Judiciária

Processos

Volume II

Pages 420 - 422



Sandro Miguel Moreira Sampaio da Silva
Date/Time: 2007/05/07 18H45
Receptionist

Concerning the issue of the process said;
. The deponent affirms that he exercises his functions as receptionist in the establishment, for about eight years;
. In that which concerns the facts that are now being investigated, the current witness affirms that, as is normal, they received the family of Madeleine McCann, with importance to note that their stay was made b intermediary of the Mark Warner agency, who is represented by John Hill;
. States that this business has as its policy to cater to all needs of the clients, which means that there is practically no contact between the clients and the reception;
. Further adds that this family, like all the Mark Warner clients, are placed into a half-pension regime—breakfast and dinner. For diner, the clients can opt for two restaurants, the Tapas of the Millennium, with the first being ‘service a la carte’ and the second ‘buffet’ with the clients choosing not just for food, but for questions of proximity in relation to their living quarters. However, the current witness states that the guests have informed him that the Tapas restaurant is of better quality but is much more difficult to arrange a reservation as it has fewer places;
. In this case, the rationale choice for a family to dine is the Tapas, since it is 40 metres in distance from the apartment, as opposed to the Millennium which is around 200 metres from the same;
. The current deponent does not know the room location where the three children slept, however, at being informed that they stayed in the side opposite the apartment, the deponent affirms that this division is completely outside the direct line of sight from the Tapas restaurant;
. Because the solution most acceptable would have been to leave the children with a ‘baby sitter’ or take them to a small children’s playground that exists in front of the restaurant ‘Tapas’ where one could easily watch the area from where they were sitting;
. In regards to the question of an available service of ‘Baby Sitting’, between 19H30 and 23H30, he affirms that he knows of the existence of this service and that it is free;
. Questioned, the current deponent responds that he does not understand why Madeleine McCanns’s parent never used this service, given that it was free;
. The question made affirms that before the disappearance of the child, he had no type of contact with this family and that only as clients as is the case with hundreds of others who frequent the establishment;
. He only remembers one situation where Madeleine McCann’s father came to the reception in order to solicit a service maintenance request where he asked someone from maintenance to come to his apartment to explain how to turn on the cooker, and to effect repairs on a blind in the room in which he stayed as it was damaged;
. Referring to the date of the disappearance, the 3rd of May, 2007, he remembers that on this day he worked from 08H00 to 16H00, and only returned to work the next morning;
. Just on this day, when he arrived, is when he became aware of what had occurred, having been informed by neighbours and colleagues;
. For this fact, he had little direct awareness, and only knows what was transmitted to him through third parties, and through the media;
. He affirms that at no moment, did not notice the presence of anyone with an abnormal comportment, in that which concerns the children, or other that seemed to be of a suspicious nature;
. The current deponent affirms that he does not know of any element that may help reveal itself useful to the discourse of the investigation;
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

Processos

Volume II

Pages 423 - 426

Susan Bernadette Owen

Date/Time: 2007/05/07 19H40
Infant Educator (Translator: Robert Murat)

Concerning the issue of the process said;
. That she has been in Portugal since the 21st of March, 2007, the date on which she began work in the tourist resort known as the Ocean Club, situated in the locality of Luz, in Lagos (Algarve), where she works as an infant educator in the aforementioned establishment, according to the contract previously celebrated in London with the business known as Markwarner which acquires educators for the mentioned establishment;
. The deponent further clarifies that in the period between the 29th of April and the 04th of May, 2007, she worked together with the group of children lodged in the aforementioned establishment, who are two years of age, known as Toddlers2;
. The deponent further clarifies that Toddlers2 is divided in divided in three sub-groups of children, and that each group is headed by a different worker with the deponent being one of these sub-groups;
. Relative to the facts of the investigation clarifies that in the discourse of her work in the mentioned establishment, she came into contact on some occasions with a child known as Madeleine McCann, clarifying that the contact was formal and of short duration, and in relation to the fact that the child’s siblings were in the deponent’s group. But refers that it was her colleague Shinead, who took care of the twins that week;
. Questioned, states that Madeleine McCann was in the MiniClub group and that that group is composed of children between the ages of three to five years of age;
. States that her in the crèche of the tourist resort is supervised by her colleague Lyndsay, and the mentioned group of children in the MiniClub, are at times supervised by a colleague of hers, Amy, who is a coordinator of a nanny group including Cat and Emma. Both were employees who were working in said group the week in question, from 29th of April to 04th of May, 2007;
. Questioned, the deponent clarifies that Madeleine McCann was accompanied by her parents, who were staying in an apartment in the resort mentioned above, together with her twin siblings (a boy and a girl) of two years of age;
. That on the May 03, 2007, at around 22H45, she was in the bar known as ‘Mirage’ together with her colleagues, whose names are Emma, Shinead, Najoua Hayley and Stacy, which is situated close to the perimeter of the aforementioned resort. After returning from the bathroom, she was informed by her colleague Hayley that a child, of about 3 years of age, and whom was staying at the Ocean Club, had disappeared;
. The deponent immediately, together with her colleagues, went to the area of a restaurant (Milenium) in the establishment in question near to the bar they were at and began searching for the missing child;
. That during the search, she realised, together with her colleagues of the Ocean Club, others (tourists/owners) were also participating in the search;
. Not knowing the precise time, she noticed that authorities had arrived, and were taking measures for this type of situations;
. Questioned, the deponent states that the searches carried out by elements of the Ocean Club terminated at around 04H00 the next day, 04 May, 2007, to negative results;
. That during the searches that were carried out, she was told that the missing child was named Madeleine McCann;
. Questioned, the deponent states that she did not have direct contact with the minor at issue, Madeleine McCann, and did not know her habits, and that of her parents, and that no strange situation about the child was reported to her or at any other time during her time in Portugal;
. That she only knows that Madeleine McCann’s parents would come to pick her up, as with her siblings, between 17H15 and 17H30, at the location where all the children of the crèche got together to have dinner, in the Tapas restaurant, related to the resort in question;
. Questioned, states that during the search for Madeleine MCCanns she did not effect any diligences close to the residence where the same was staying and from where she disappeared;
. The day of the disappearance, 3rd of May, 2007, the deponent clarifies that she left work at around 18H00, having dined with her colleagues in the Tapas restaurant, leaving thereafter, around 18H30, to her residence with a colleague whose name she does not remember. She stayed at her residence until around 21H30 together with her colleagues Shinead and Emma, from where they left and headed to the aforementioned bar, the Mirage, also with Nathan, who joined them, and who had previously been on another floor, in the home of one of their friends;
. Questioned, the deponent states that she effected the route along the beach, having previously started on the street where the bar is located and not through the establishment, nor close to the McCann residence;
. Questioned, the deponent clarifies that she does not exactly know where Madeleine’s apartment was located, adding that she only took notice of the locale after the events unfolded, as a result of the media being camped outside the apartment;
. Questioned, the deponent states that she has no knowledge of any type of situation that she understood to be suspect or of any other person directly, or indirectly, related to the disappearance of Madeleine McCann, and for which she has nothing more to declare;
. And nothing more said, having read the statement, finds it in conformity and signs it;
. The document is duly signed by me …

C. Domingos, Inspector with this Polícia Judiciária.